This is now the only method to take payments for our customers via Einstein
What is the payment widget?
100
This package includes Anyroom DVR, 3 HD a/o's, blast internet with modem and unlimited CDV, Digital Premier, HD, HBO, SHO, Starz, Cinemax, TMC, SEP, Streampix
What is HD Complete Triple Play?
100
This code allows you 10 minutes of prep time at the start of each shift
What is Aux 11 ?
100
Use this save for Internet only customer canceling because moved down the street to a serviceable address
What is self move/transfer
200
You click here to see previous completed work orders
What is the 'clock' icon?
200
Tech agents use these to assist their customers with their service issues
What is ITG's
200
This is the tier includes: Nick JR, Encore & OWN
What is Digital Preferred ?
200
This tool allows you to send customer concerns or compliments to a specific agent and their supervisor
What is peer feedback?
200
Use this save for Account holder calling in to cancel because moving out of the area, roommates staying behind and want to continue service but change the account holder
What is change of responsibility
300
When filled in this auto populates your sales rep ID on every work order
What is default data?
300
Make sure you read these daily so that you stay updated with any changes or updates on the job
What is 'Alerts' & 'News'?
300
This package is not offered in every area but allows customers to customize their TV package with themes.
What is My TV Choice?
300
*DAILY DOUBLE* This database is for escalated issues not within your abilities such as tech go back or over the credit limit request
What is ER ONE?
300
Use this save for Vermont customer going back to primary residence down south, for 4 months
What is 'seasonal program'?
400
Click here to view service details and non-pay disconnect history
What is the 'two books' icon?
400
Training will provide you with these to easily search for documents while on the job
What is document ID?
400
A double play package that includes Performance Internet (25mbps), Basic TV, Streampix and HBO.
What is 'Internet Plus'?
400
You would go here to track your aux times, RGU/Sales and additional information related to business needs
What is sharepoint?
400
Use this to help you determine specifics on what customers are being offered by other providers
What is competitive edge
500
Customers less than 6 months looking to upgrade must be verified by this process
What is Risk Management?
500
This tool kit will show you how long a customer viewed (or didn't view) a movie
What is 'Xfinity On Demand'?
500
A double play package that includes Performance Pro Internet (75mbps), Digital Economy TV, Streampix and either HBO or Showtime.
What is 'Internet Pro Plus'?
500
An alternative to ER tickets that can be used for targeted problem codes, allowing real-time issue resolution and reducing ER tickets and callbacks. Currently being used for Equipment research.
What is 'OwnIt Support Chat Tool'?
500
This was put in place because customers felt they were not valued enough to keep as a customer