Show:
On CCI
Customer Care Technology
About McKesson
Telestock
DC Information
100
Everyday you will look here for updates on accounts and possible delays.
What is Customer Care Alerts?
100
CCI stands for this.
What is Customer care Intranet?
100
CCI stands for this.
What is Customer Care Intranet?
100
Telestock is available to the customer ____ hours per day
What is 24 hours?
100
The Contact person for the Support Team at the DC is called a......
What is the customer Care Liaison?
200
This is used to view DC information.
What is the DC list?
200
This is the McKesson email application
What is Microsoft Outlook?
200
This is a detailed documented process stored in cci to support agents by outlining how to handle specific call situations.
What is SOP or Standard operating procedure?
200
This is the phone number for Telestock....
What is 888-265-8195?
200
The DC that supplies a customer's order of items, generally the customer's home dc is called......
What is the Fill DC?
300
The customer is missing their delivery after checking for invoice I will look here for DC information
What is Late/Missing Deliveries?
300
The is a McKesson Website used by customers to manage their business.
What is McKesson Connect?
300
at McKesson our mission is......
What is Committed to our customers' success?
300
I can press this option to process a return on Telestock.
What is 5?
300
A Radio Frequency based system developed by McKesson to manage the picking and replenishing process in the warehouse is called....
What is Acumax?
400
This is our phone system we log into each day.
What is Cisco Finesse?
400
This allows documents to be faxed from your desktop.
What is Right Fax?
400
This is the name of our Vice President.
Who is Scott Rose?
400
I can press this option on telestock for an overview to Telestock?
What is Option 9?
400
McKesson Pharmaceuticals Supplies more then _________ number of customers with Pharmaceutical drugs.
What is 40,000?
500
This is the link we use to view information for items that come direct from vendor.
What is Drop Ship ordering information?
500
CRM stands for this...
What is Customer Relationship Management.
500
These are the location of our 2 McKesson call Centers.
What is Charlotte and Fort Worth?
500
This occurs when a product was ordered and invoiced but another item was received in its place.
What is a Mispick?
500
This DC is known as the HUB DC.
What is DC 164?