Keeping our words, tone of voice and body language consistent with our message.
What is congruence in communication?
100
An indication that something needs to change in the relationship.
What is conflict?
100
We cannot focus on anything else if these needs are not met.
What are basic human needs?
100
When we are happily doing what we enjoy, we are at our ______________________.
What is baseline?
200
Tell them the reason behind the request.
What is a healthy way to get someone to cooperate with you?
200
People with significant communication impairments often have better __________________ skills than __________________ skills.
What are receptive (listening) and expressive?
200
This outcome to conflict can build relationships and is what we should always strive for.
What is win-win?
200
This RADAR word refers to when we are using our senses to determine that something has changed in the environment.
What is Recognize?
200
The least amount of interaction necessary to maintain safety.
What is the amount of interaction with someone who very upset?
300
If we can manage these in ourselves, we are more effective in helping others manage them in their selves.
What are emotions?
300
Physical appearance, manner of dress and grooming, and position of hands.
What are non-verbal elements in communication?
300
This emotion often is secondary to another emotion such as pain, frustration, embarrassment, disappointment.
What is anger?
300
In Maslow's Hierarchy of Needs, the ability to resolve conflicts amicably is represented in this level.
What are healthy relationships?
300
Someone or something that causes us to react negatively.
What is stimulus or trigger?
400
One is a feeling, the other is an action.
What are emotions and behaviors?
400
Body language, tone of voice, and words.
What are three major components of communication?
400
In conflict, these should be addressed first. Look at the facts later.
What are feelings?
400
This RADAR word that begins with an "A" is when we have a verbal or physical response to a situation.
What is Act?
400
When we should have our RADAR on.
What is ALL THE TIME?
500
These three relational tools help us work effectively with others.
What are Maslow's Hierarchy of Needs, RADAR and the Crisis Cycle?
500
Relaxing, observing, letting the person talk without interruption, showing interest through body language, accepting and respecting feelings, empathizing.
What are ways to demonstrate that you are actively listening?
500
Assertive and authentic communication.
What is standing up for what you believe and feel, while respecting the beliefs and feelings of others?
500
Most, if not all, behavior is an attempt to get these met.
What are needs?
500
De-escalation.
What is when the person is beginning to calm down?