Codes!
Methods
Situational
100
You are calling wireless and you find out that the phone number belongs to someone under the age of 18. This call should be coded as what?
What is "No Eligible Respondent"?
100
You ask the respondent a question and list the answer options: very good fairly good fairly bad very bad They respond with "yes".
What is "read responses again"? (or some variation)
100
What should you do if you can no longer work a shift and the deadline has passed to make changes in the meeting?
What is "use contact book to contact co-workers"?
200
You call someone and they immediately hang up on you without saying a word.
What is "Hung Up"?
200
The respondent asks you to give your answer to the 'very good/very bad' question after they give their answer. What should your response be?
What is "I can't, that will bias the survey"? (or some variation)
200
What are the dates of this Winthrop Poll?
What is "Sept 19-Sept 27"?
300
After completing a few questions in the survey they ask to stop and finish the rest later.
What is "Schedule Callback"?
300
You are unsure how to pronounce a word or a name. Where should you look to find out?
What is "Pronunciation Sheet"?
300
What should you do if the person taking the survey is talking forever and ever and is having trouble giving a simple answer to your question?
What is "encourage them to answer from options you gave so the survey doesn't take more time than you promised"?
400
The next number you dial has already been called. The code for that call says "Answering Machine." Since this is the second call, should you -leave a message- or code as "No Answer"?
What is "No Answer"?
400
A respondent cannot understand the question and you have already repeated it and read it slowly 3 times. What should you do?
What is "skip that question"?
400
What does it mean if you are a Back-Up on the schedule?
What is "you are available to work, but not scheduled. Someone may contact you before other co-workers"
500
On the first night of the poll, you are calling for the "Oldest Male" for your shift. A woman answers the phone and says that the Oldest Male will be back in a few days.
What is "Schedule Callback"?
500
A question asks you to rotate answers. The answers options are: Non-Southern Converted Southerner Native Southerner In what order should you read these responses the second time you give a survey?
What is "Converted S., Native S., Non-S."?
500
How many rings before coding as "No Answer"?
What is "5"?