An electronic document storing such guest data as date of arrival, type of number of rooms requested, deposit, and number of persons in the party
What is a reservation record?
100
A device linked to the hotel telephone system that accurately accounts for guest telephone calls by identifying each phone number dialed from guestroom telephones and tracking charges.
What is a call accounting system?
100
A type of reservation guarantee that requires a payment in full before the day of arrival.
What is a prepayment guaranteed reservation?
100
accepting more reservations than there are available rooms
What is overbooking?
100
Type of e-commerce website where a hotel room is marketed by a price and/or rating category without reference to brand or property specifics.
What is an opaque site?
200
The stage of the guest cycle where the guest established a business and legal relationship with the hotel.
What is the arrival stage?
200
System that captures, processes, and forwards reservation information by travel agents and airlines.
What is a global distribution system?
200
A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
What is a confirmation number?
200
The date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be given back tot he general rooms inventory for sale.
What is a cut-off date?
200
Hotel industry association announces opposition to _____ proposed acquisition of _______.
What is Expedia proposed acquisition of Orbitz?
300
Front office term referring to a guest that has registered for a room but the bed has not been used.
What is sleep out?
300
Software that maintains updated guestroom status information, provides information on room rates, automatically adjusts guestroom inventory, and features maintenance and special-request dispatch capabilities.
What is rooms management software?
300
A type of reservation guarantee in which a corporation signs a contractual agreement with the hotel to accept financial responsibility for any no-show business travelers it sponsors.
What is a corporate guaranteed reservation?
300
Blocking fewer rooms than the number requested by a group, based on the group's history.
What is a wash down (or wash)?
300
All reservation distribution channels draw from the same room availability, pricing, rate rules, services and amenities information.
What is single image inventory?
400
This is considered the primary concern of guests during the occupancy stage of the guest cycle.
What is security?
400
Automated information kiosks, in-room vending systems, high speed internet are all examples of this type of front office system interface.
What is guest-operated interfaces?
400
Operates similarly to a hotel chain central reservations system, except that it serves one specific destination area instead of an entire hotel company.
What is cluster reservations office?
400
Businesses that contract to handle reservations for more than one product line.
What is an intersell agency?
400
Two business travelers book a double room, anticipating two beds; they are displeased to learn their room has only one double bed. This is an example of which type of reservation error?
What are misunderstandings due to industry jargon?
500
A guest credit limit established by the hotel.
What is a house limit?
500
This front office software automatically posts guest charges at hotel revenue outlets to guest accounts, monitors predetermined credit limits, and managed outstanding account balances.
What is guest accounting management software?
500
The ability of travel agencies to book reservations directly into hotel reservation systems, as well as verify room availability and rates.
What is seamless connectivity/integration?
500
A hotel chain's reservation system in which all participating properties are contractually related.
What is an affiliate reservation network?
500
Hotel tend to prefer this e-commerce model, in which the hotel sets the selling price for the rooms and the internet site receives an agreed-upon sales commission for selling the rooms.