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Human Approach
Classical Approach
Organizational Communication
Organizational Culture
Misc.
100
Physiological Safety & Security Affiliation Esteem Self-Actualization
What are the levels of Maslow's Hierarchy of Needs (in order)?
100
Plan Organize Command Coordinate Control
What are Henry Fayol's five elements of management?
100
Public Relations Professionals
Who is most often responsible for the "output" phase of the input->throughput->output process?
100
The values that an organization wants to present as its face, or wants to be known for. The middle layer of Schien's onion model.
What is an espoused value?
100
One without layers of hierarchy; often involves self-managing teams. Communication may flow in any direction.
What is a flat organization?
200
The idea that people behave differently - often more productively -when being watched by managers.
What is the Hawthorne Effect?
200
Max Weber's Theory of Bureaucracy
What theory best describes Riverside State Hospital?
200
A simple structure, ma & pa store where employees were rewarded with basic needs (e.g., food and shelter)
What is a pre-modern organization?
200
Illuminates subcultural dynamics Helps us understand how new tech influences organizations Necessary for management across national/ethnic boundaries Change, training & development can't be understood without considering culture as a primary source of resistance
Why is it important to study organizational culture?
200
Make sure you watch the video and you'll know :)
What makes the organizations in the film "In Search of Excellence" excellent?
300
Systematic soldiering Rate busting
In response to what did Frederick Taylor develop his Theory of Scientific Management?
300
Rational/Expert Authority
What type of authority best describes Roseanne's boss?
300
The aligning of organizational goals with individual goals. In order to achieve organizational excellence, organizational alignment must be achieved. Doing so is primarily a management function.
What is organizational alignment?
300
Bigger, Faster, Cheaper
What is an espoused value at NASA?
300
Functions of culture include: Creates behavioral consistency Functions as a system of control Provides a sense of identity Defines roles and boundaries Generates commitment
What does culture to for organizations?
400
Although designed to "prove" classical management theories, the Hawthorne Studies found (specifically in the interview program) that employees wanted to talk about their needs and feelings.
How did the Hawthorne Studies pave the way for the human approach?
400
One best way to do a job Proper selection of workers Training according to time and motion studies Inherent difference between managers and workers
What are the tenets of Taylor's Theory of Scientific Management?
400
Email Face-to-face Meetings Text messages Written memos
What are different types of communication channels?
400
Miniature cultures that arise in organizations based on shared experiences (i.e., similar backgrounds, age, department, skill set, etc.)
What is a subculture?
400
Founder decides core values Hires/Recruits those with similar values Trains according to values Use of narratives, language and rituals to reinforce
How do you create and maintain culture?
500
Human resources (because of ability to make cognitive contributions)
With what approach to management is Google consistent?
500
The Authoritative management system
What is Likerts System II?
500
Communication serves a specific function within organizations; and organizations are dynamic, changing systems Focuses on messages, structure of messages, channels, and the functional aspects of communicating within organizational walls.
What does the functional approach to organizational communication entail?
500
Suggestion box Team meetings to discuss customer suggestions Giant dancing cow (weird to type that)
What is an example of an artifact at Stew Leonard's Dairy?
500
One where core values are not intensely held or widely shared.
What is a weak culture?