Show:
Call Handling
Acronyms
Acronyms 2
Verification Basics
Trivia Crack
100
20 Seconds
What is the maximum dead air time?
100
Verification by Text
What is VBT?
100
Speed of Contact
What is SOC?
100
Is the process of changing from a lead/application into a Loan.
What is conversion?
100
King Sport Created in England. It came from Rugby.
What is Soccer?
200
2 Minutes
What is the maximum hold time without refreshing the call?
200
Automated Clearing House
What is ACH?
200
Frequency of Contact
What is FOC?
200
Is the amount charge to formalize/processing the loan?
What is the finance fee?
200
Sarapiqui belongs to which province in Costa Rica?
Heredia
300
Empathy / Active Listening
What are 2 key factors/aspects when delivering Customer Service?
300
Verification of Cell Phone
What is VOC?
300
Average Handle Time
What is AHT?
300
Is the amount we lend to the customer (original amount)
What is the principal loan amount?
300
This actor had the leading role in the movie "The Shinning" and "The Departed"
Who is Jack Nicholson?
400
is the process of using an evaluation form to measure different aspect during the call
What is Quality Assurance?
400
Verification of Employment
What is VOE?
400
Non Sufficient Funds
What is NSF?
400
In a payday loan you are able to make different payment on an installment loan you have a fixed amount and schedule to follow
What is the difference between a payday loan and Installment Loan?
400
Its know is chemistry as sodium chloride. Chemical formula is: NACl
What is Salt?
500
Is the process of manage/handle a customer over the phone successfully
What is Call Handling?
500
Standard Operating Procedure
What is SOP?
500
Performance Improvement Plan
What is PIP?
500
Is any legal deduction across the US such as: Child Support, Alimony, among others.
What is a payroll garnishment?
500
is the only male animal that becomes pregnant, rather than the female
The SeaHorse