What is the name of the man who is well known in the hospitality industry for the boutique hotel?
100
It's easier to anticipate their needs and to WOW them
Why should you try and get to know the guest?
100
Wrong Room, Missing amenities, room not ready,
3 of the 10 Biggest Hotel Complaints
100
Jeans
What should you not wear to an interview?
100
Danny Meyer
Who is the restauranteur that started Shake Shack?
200
Water Plants and Solar Panels
Can you name two ways in which hotels can show they’re sustainable
200
Number of separations/average number of employees
What is turnover?
200
37. The ability to cross divides and thrive in multiple cultures
37. What is Cultural Intelligence?
200
Shows you're interested, engaged and listening.
62. Why is eye contact important?
200
They're typically late, shake their heads a lot to mean different things...
They wave their hands around a lot and are passionate...
They're laid back
What are typical signs of:
Indians, Italians, Australians
300
Lifestyle
What is another word for Boutique?
300
Quality of life, culture, community, flexibility, PEOPLE you work with
Why should you stay at a hotel?
300
1. 70%
40. How much of an experience is emotional?
300
1. Ownership
49. Luke from PaliHouse talked about the importance of accountability as well as punctuality. What is accountability?
300
55. what you've done that relates to what theyre looking for, action words, how do you fit in to their hotel, what you’re passionate about, will you fit in, can you do the job, will you do the job?
1. What are they looking for in your resume?
400
Design, Culture, Community, Size
How can you differentiate a boutique hotel?
400
F&B, Front Desk, Back of House, Guest Relations
Name four different departments within a hotel
400
Listen, a chance to vent
33. What do most guests want when they’re angry?
400
Fill their water, look for the bill signal, step away accordingly, grab the luggage etc. order their favourite champagne…
How can you show Initiative?
400
Hyatt, Hilton, Marriott, Starwood, IHG
What are the 5 Big Hospitality Brands?
500
Community, Networks, WiFi, Social Conscious
How are the needs of travellers different today than five years ago?
500
34. A letter of commendation
34. What is the best outcome to come from a complaint?
500
Putting yourself in someone else's position or shoes to understand their emotions
44. What is empathy?
500
You're selling yourself in a short amount of time, Who you are, why hotels, why hospitality, what you’ve done, what you want to do…
What goes into the 90 second pitch?
500
ASK Questions!! To show you're interested
What is the most important thing to do in an interview?