Show:
Housekeeping
Maintenance Department
Planning & Evaluation
Sales and Marketing
Engineering
100
employee responsible for physical checking the rooms status of guest rooms and performing other tasks as assigned by the executive housekeeper
What is inpectors
100
a tool develop to identify all critical areas that should be inspected during a PM review of a room, area, or piece of equipment
What is PM checklist
100
Front office ledgers consist of
What is guest ledge and city ledge
100
DOSM stands for
What is director of sales and marketing
100
Electrical, plumbing, HVAC and Water management
What is Engineering
200
Name three main responsibility of executive housekeeper
What is coordinate with the HR department, develop plans, organize the housekeeping department, develop an inspection program, etc.
200
What is HVAC?
What is heating, ventilating, and air-conditioning.
200
define cash payments
What is cash payment made at the front desk will affect guests folio balance
200
two types of group travelers
What is group travelers and SMERF
200
Routine maintenance and repair, preventive maintenance, and scheduled maintenance
What is Maintenance
300
Name three planning in housekeeping department
What is opening the house, performance standards, productivity, area inventory, etc.
300
what is CFL
What is compact fluorescent light
300
two main purpose for night auditor
What is verifying the accuracy and completeness of guests and non guests. 2. compiling statistics and reports
300
Name three tools for Sales and Marketing
What is in-person sales calls, print and direct mail, telephone, email, traditional internet sites etc.
300
Types of maintenance
What is 1. routine maintenance, 2. preventive maintenance, and 3. scheduled maintenance
400
define MSDS
What is written statements describing the potential hazards of, and best ways to handle, chemical or toxic substances.
400
the fans and mechanical systems required to move air through ducts and to vents
What is Air Handler
400
3 important front office planning functions
What is 1. establishing room rates 2. forecasting room availability 3. budgeting for operations
400
Name the three On property Sales and Marketing Activities
What is sales and marketing team 2. sales and marketing budgets, 3. sales and marketing plan
400
Whos the handsome professor for Lodging Management?
What is Zhen Lu