Show:
Phone Etiquette
Customer Service
Difficult situations
Communication
100
What expression is always used when answering the phone or greeting our members?
What is a Smile
100
What type of service should our members expect?
What is what is friendly informative
100
What is the main electronic form of communication to our members?
What is email
200
Great member service is aimed at our members ?
What is needs
200
Difficult situations should be handled by ______
What is lead or above
300
What are three steps in dealing with difficult members?
What is listen, acknowledge, and correct
300
The most basic and powerful way to connect with members
What is just listening
400
Tell member what you can do
What is never say "that's against company policy"
400
Lack of communication can lead to ______
What is confusion, frustration and anger
500
Everyone wants their questions to be ____?
What is validated
500
A good way to personalize your relationship with members
What is using member's name