True or False.
All Spectrum TV Plans comes with free On Demand.
True
100
What is the download speed of Spectrum Internet Ultra in Select Markets?
up to 300Mbps
100
What is is an application that enables customers to send and receive voice calls on their tablet or smartphone using the same phone number and calling plan associated with their Home Phone service?
Phone 2 go app
100
"Do you download movies a lot?"
Is it an open-ended or close-ended question?
Close-ended
100
What is your PST Weekly assessment goal?
90%
200
This TV Plan can be an alternative Plan for customers who would like to have a combination of Spanish and English channels/programming in their Cable service.
Mi Plan Latino
200
True or False. A customer could get home wifi service together with Spectrum Internet Ultra for just an additional fee of $5/month.
False
200
This feature enables customers to call and hide their caller ID information even if their Caller ID information is not private.
Outbound Caller ID Block
200
"I highly recommend our TV Silver with 175+ channels with DVR service. I am confident that you and your family will enjoy this as all the channels you have mentioned earlier are included in this plan like ESPN, Lifestyle, TMC, and more. You and your family can even record your favorite shows, hence, you have more reason to bond together. So, when can we schedule the installation for your service?"
What stage of the Sales Yield Call Flow is the above statement?
Sales Offer/Close
200
What is your office address?
Lot 1 Cyberpark Araneta Center Cubao, Quezon City
300
This feature gives our customers access to additional 25 channels on top of what they have in their Cable Plans.
Digital Tier 2
300
This provides fast and reliable wireless access to our customers in thousands of locations nationwide.
Wifi hot spots
300
This feature allows you to view the previous dialled and received calls plus charges for calls not included in the plan.
Call History
300
What are the 2 behaviors an agent should convey during the Sales Offer/Close stage?
Excitement and Confidence
300
What does KEY stands for?
Knowledge Empowers You
400
True or False.
S cable card type allows access to analog channels while
M cable card type allows access to digital channels.
True
400
This term refers to the size of a file.
Megabytes
400
What is technology used for Spectrum Voice service?
Private VOIP
400
What part of the opening stage is the statement below?
"Thank you for your interest in our Cable and Phone services! I am happy to assist you today."
Acknowledgement of concern
400
Let's say, your schedule is at 5am-2pm MNL and you arrived late at 11:30am. Is that considered as half-day, undertime, or absent?
Absent
500
Provide all premium channels and tiers included in Spectrum TV Gold.
HBO, Showtime, Cinemax, Starz, StarzEncore, Epix, TMC, Digital Tier 1, and Digital Tier 2
500
How much is the One-time Installation cost for Spectrum Ultra Internet?
$19.99
500
True or False. Caller ID on TV requires a Spectrum Voice and a Cable subscription from any Cable provider.
False
500
Set the agenda for a customer who's calling to inquire about a sudden increase in his bill.
"For me to assist you in reviewing your current monthly chargers, I would need to ask you a few questions. Would that be okay?"
500
How much will you charge your customer for 9 DVR boxes?