Enter Title

Easy

100

Select the four locations where customers can make cash payments to Sprint.

• Automatic Payment Center – APC
• Collections Agent
• Internet Bill Payment
• IVR
• MoneyGram
• PreCash Card
• Sprint.com
• Sprint Store
• Sprint Zone

• Automatic Payment Center – APC
•MoneyGram
•PreCash Card
• Sprint Store

200

Where in i-Care where you can quickly find the customer’s billing address.

On the Dashboard

300

"I got a bill from you guys, but I don’t have a Sprint account." What type of fraud is it?

Identity Theft

400

Mr. Merrill is at 101 N Tryon St, Charlotte NC, 28246. Select the address of the 2 stores that he could go to and get his phone looked at if it's not working properly?

• 230 E W T Harris Blvd, Ste A2, Charlotte, NC 28262
• 4717 Sharon Rd, Ste 2a, Charlotte, NC 28210

500

What do you see in the billing system to indicate that the account is an ASL account?

The ASL Info tab displays upon opening the account.

Medium

100

Indicate the links in i-Care that change based on the i-Care panel you have selected.

Quick Actions

200

Can customers access their work email through Microsoft Exchange using Iphone 4S?

Yes

300

Customer will to Billings, Montana for a couple of days on business. How will you explain her coverage there?

There's roaming voice and data coverage. You can still use your phone but some data features won't work.

400

Spending limit customers receive four different types of communications in a particular order to inform them that their account may be approaching or surpassing the spending limit. What is the correct order of ASL notifications?

First text message> ASL hotline> second text message> ASL suspension

500

What are the THREE restrictions that are placed on an ASL Account.

• The amount the customer can spend each month.
• The dollar amount at which the account is hotlined.
• The maximum number of subscribers.

Hard

100

What are THREE correct categories that i-Care uses to classify notes that are left in the system.

Result, Topic, Subtopic

200

What happens when Block Account is listed in the Alerts on an account and the customer attempts to make a payment via the IVR.

The IVR does not permit payment processing and automatically transfers the customer to Collections.

300

What are the guidelines when you enter the name into the CNAM field?

The letters are all capital letters and there is a maximum of 15 letters. Longer names cut off after 15th character.

400

What's the default passcode for voicemail if it's reset?

last seven digits of your phone number.

500

Customer sent in the rebate for his phone about 4 weeks ago,haven't received anything yet. You check the phone number on sprintrebates.com and don't see any record. What information do you search with next to see if you can find a record of the rebate submission?

First name, last name, and zip code