If you are terminated from your job, what are the consequences?
Suspended and must go through 5-6 weeks of retraining.
100
What are the two types of communication that were discussed in this class?
Verbal and Non-Verbal
100
If your office is in suite 441, on what floor would you get off the elevator?
What is the 4th floor?
100
What should you ALWAYS have with you, to ensure you are not forgetting any details?
Notepad and pin.
100
How many times should you let the phone ring before you pick it up?
Three Times
200
Who is the speaker at graduation who was voted the best overall worker, through all four years.
Salutatorian
200
What is the #1 reason students are terminated from their jobs?
Bad Attitude
200
What is an extension?
An internal phone number.
200
What is the last step you take before handing in or finishing a task at work?
Review your notes and make sure everything is completed accurately.
200
What is the professional way to answer the phone at work?
Good Morning, thank you for calling (NAME OF COMPANY), this is ____. How can I help you?
300
How many times are you evaluated throughout the year?
Three Times- October, December and April
300
What are examples of negative non-verbal communication?
Slouching, Resting your head on your desk or arm, rolling eyes, not smiling
300
What is a shareholder?
Any person, company or other institution that owns at least one share in the company.
300
After your supervisor gives you directions, and you write them down, what is your next step?
Read the directions back to your supervisor to make sure you understand everything.
300
What should you always do when speaking to a customer over the phone, in order to sound cheerful and pleasant?
Smile
400
Name 5 out of the 10 criteria that you are evaluated on, by your supervisor.
What is judgement, work efficiency, reliability, Willingness to learn, Adaptability, Initiative, Enthusiasm, Professionalism, Teamwork/Collaboration and Communication.
400
How can you say the same exact thing, but convey two completely different messages?
Tone of voice
400
Put the following titles in order from highest to lowest.
CEO
CIO
Executive Assistant
Board of Directors
Administrative Assistant
Department Manager
What is Board of Directors, CEO, CIO, Executive Assistant, Department Manager, Administrative Assistant?
400
What is more important when completing a task, speed or accuracy?
What is accuracy?
400
Why is the receptionist position so important?
They are, most time, the first impression a potential customer will get about the company.
500
What are the six "Grad at Grad" traits?
A Seasoned Responsible Worker, Intellectually Competent, Religious, Open to Growth, Loving, Committed to Justice
500
Who is the Principal and Director of Academic Support?
Mr. Tom Malone, Mr. Greg Sucre
500
Who is the Dean of Students, and the school Receptionist?
Mr. Derrick Lifesy, Ms. Teedra Savage
500
What is the time morning assembly/advisory begins?
7:45
500
As a receptionist, what do you do if you do not know the answer to a caller's question?