Show:
ATG Customer Search
Customer Profile
Order Detail
Tracking
Refunds
100
application used by Guest Service that stores all Ulta.com orders.
What is ATG
100
What option gives you the option to view customer info and previous order history that is all tied to this one customer
Customer Profile
100
This option shows summary of the order placed by the guest
Order Details
100
Shipping method ships UPS and then transfer to USPS ship. what method is this?
Standard Ground Shipping
100
How much can an agent refund up to for ULta.com orders without approval?
$50
200
Used for Ulta.com guest profiles and accounts created by guest on Ulta.com
What is Customer Search used for
200
By clicking "this option " what can be viewed in ATG for work detail.
"Actual Order"
200
Any promotions, shipping and billing info can be viewed in here
Order Summary
200
Once order ships from warehouse, this info will be provided to guest and will be live in ATG
tracking number
200
When do we refund an order that shows delivered?
Never
300
to search for Ulta.com successful order lookup and search
What is order search used for
300
This is used to manage guest ULTA.com profile
What is ATG Customer Search
300
Shipping address tracking number(live) order amount and returns to warehouse
Order Details Part 2?
300
By clicking the live UPS tracking number in the guest order details, where will you be directed?
UPS.com
300
When can we refund or reship the order as the order was lost and didn't meet our contractual delivery time?
when guest calls
400
True or False
Just because guest has an ultimate rewards cards, does not mean that they have an ultimate account on Ulta.com
400
Contact info, email address, and loyalty card # can be view in?
Customer Profile
400
What status is given when order is complete and ready to be shipped and billed
SAP complete
400
Every order in ATG has a status that reflects its current position of being processed? True or False
True
400
When should an agent always ask if a store is nearby the guest?
damaged item
500
Guest login can be updated in ATG customer search? True or False
True
500
Resending new password from link is how we can assist if and only if.....
If guest lost password or can't remember.
500
What status in given when your order was not able to be process for short- shipped items
Cancelled order
500
Once the tracking info has been provided for USPS, does this mean the order was delivered to guest? True or False
False
500
When we refund in ATG, do we provide sales tax?
yes