Show:
Standard Operation Procedures
Teams
Type Codes
CAD
Parking Complaints
100
Who do you call when you are running late or going to be absent?
Who is the dispatch supervisor?
100
What are the number of teams in Communications?
What are four (4) teams.
100
What is a complaint of a blocked driveway?
What is a parking complaint (PKGCOM).
100
Where do you enter calls?
What is the Event Entry screen.
100
What is the type code for a parking complaint?
What is PKGCOM.
200
What are the number of paybacks you have per month?
What are two (2) paybacks?
200
What time does your shift start if you work Team 2?
What is 0630.
200
What do you call a 72-hour parking violation?
What is a P400.
200
Where do you execute commands?
What is the Command Window.
200
What is the type code for a 72-hour violation?
What is none (not entered as a type code).
300
What is the length of your probationary period?
What is one (1) year?
300
What is the number of dispatchers on a team?
What are five (5) dispatchers (or four dispatchers and a supervisor).
300
What is the type code for a repossession?
What is REPO.
300
What is the key you use to open the Event Entry window?
What is F4.
300
What do you ask specifically if an RP is reporting a blocked driveway?
What is "Do you want the vehicle cited or towed".
400
What do you use to check in every shift?
What is Telestaff.
400
What day is the payback for graveyard shifts?
What is Saturday.
400
What is a 911 hang up called?
What is a CODE9.
400
What is the window where you see available calls for service?
What is the Pending Events screen.
400
What do you tell an RP who wants a vehicle towed off private property?
What is to call a private tow company.
500
What is the database for entering abandoned vehicles?
What is FileMaker Pro.
500
What is shift allotment?
What is eight (8) hours of overtime for working two paybacks.
500
What are the two (2) fields in the Event Entry screen that must be entered to process a call for service?
What are the location and type code.
500
What is the name of our CAD system?
What is Tritech.
500
What are the names of the two (2) tow companies we currently use?
What are Gays and CV (Crescenta Valley) Tow.