Gas service is measured in Units (cubic feet) but then later converted over to therms via the ___________.
What the therm factor?
100
Three areas within CCB that may be viewed to gather additional info on a MAP issue.
What is field activities, cases and Customer Contacts?
100
Month when Net Metering true up takes place.
What is April?
100
Residential Electric AND Gas Customer Charge amounts.
What is $7.90 and $13.00?
200
The page in CCB that provides rate/tariff info. for specific service supplied to a Customer.
What is the Service Agreement Page?
200
Name of the system that houses all BGE meter reading data.
What is MDM (meter Data management)?
200
A channel Cut = ____________
What is 24 hour period?
200
Channel __ is the Customer's generation and Channel __ is the Customer's usage.
What is Channel 2 and Channel 1.
200
This Charge helps with the development and delivery of energy efficient programs such as Peakrewards to reduce electric consumption and demand.
What is EmPower MD Charge?
300
Once paid in full is held for 12 mos. and refunded (applied) back to the account if 10/12 payments are made on time while it is held.
What is a RESIDENTIAL deposit?
300
Section in MDM that is expanded to add/delete "manual" reading.
What is usage type?
300
Name 2 things that you MDM requires before a search can be conducted for the daily and interval data.
What is Service Point ID and Channel ID?
300
Account 3946212000 - Settlement credit given April 2016.
What is $-7.34?
300
Action to take if Customer wants duplicate bill from June 2016.
What is issue a DBI request via email?
400
A document from a Customer's former utility Company that may serve to waive/remove a deposit quote.
What is a letter of credit?
400
True/False? MDM has a "billing history" section that gives the same details that are found on a Customer's monthly bill?
What is TRUE?
400
MDM Channel ID for electric AND gas.
What is channel 1 and channel 21?
400
Inbox to email when an account is not properly coded "net metering".
What is generator-apply?
400
Case to issue once a service address change has been confirmed via the USPS website.
What is CORRECT - ADDRESS CHANGE - POST OFFICE case?
500
Steps to set up arrangements on a FULLY billed out Deposit.
What is cancel deposit segment & change install amount on the SA page.
500
Account 9531201000 - Mr. Esposito consumed _____ kwh between 01/22/2016 - 02/22/2016.
What is 695 kwh?
500
6325 Craigmont Rd - Total Kilowatts consumed on 02/06/2017?
What is 8.6 kilowatts?
500
Carry over from Previous month was -147 kw. Previous reading is 56424, current reading is 56212. _____ will be the new accrued "carryover" for the following month.
What is -359kw?
500
Report which includes past 12 months of usage information for service provided.