Users should be signed into Skype at all times. It is a very effective tool for IT and is very helpful for communication among colleagues.
200
What should you do it you need to leave your computer unattended for a short time?
Lock the Screen (Windows button + L)
200
How often do emails get Archived?
3 months
200
How do you share your calendar?
Sign in to the portal (portal.office.com) and go to calendar. Select Share and select who you would like to share with.
200
Who manages our Databases?
Vafa
200
How do you add someone to Skype that is out of agency?
Type in a search of their name or email address and Select SKYPE DIRECTORY. Note: Using their email address provides a more accurate search.
300
Common ways of getting a virus is through…
Email, Fake ads, Impersonating websites, Social Media, Scareware, Unknown USB drives.
300
How do you block a spam email?
Right-click on email, select Junk and then select Block Sender
300
How do you book equipment in outlook?
Select New Meeting Request, click on the TO button. Under Address book select All equipment. Select the desired item. If that equipment is available, you will receive a confirmation email.
300
Who manages our Website?
Steven
300
Past conversations are stored where in Skype?
On the clock.
400
What information is visible to IT?
Everything. All files and user activity, including WIFI activity is visible to the IT dept.
400
How can you stop an email from being archived or deleted?
Right click on the message and select Assign policy. Select the desired policy.
400
If you want to send an email to a new employee but their name is not auto-populating in the TO field, what should you do?
Hit Ctrl-K
400
Where can I find technical literature if I want to know more?
On the CFS Intranet under LUNCH & LEARN as well as RESOURCES under IT Resources.
400
Do you need to clean up your files and emails?
Yes. Please make a point to review files and archived emails and delete what is unnecessary.
500
Should you turn your computer off if you are going on holiday?
No, all computers need to be left on for Windows and security updates.
500
Can you recall an email?
In agency, yes. Out of agency, no. Open the sent message. Click on Actions, and select recall this message.
500
What can you do if Outlook is not syncing on your mobile phone?
First, go to the company portal and make sure you are signed in. Next, go to the PlayStore or the AppStore and search for company portal and outlook and install updates. Lastly, you can reset outlook on a Samsung or delete and re-add the account on an IPhone
500
Who should you talk to regarding access permissions, creating new folders, and saving files to the I: Drive?
First, talk to your supervisor, then talk to IT.
500
Why do 2 tabs pop up when I open the internet?
To allow for quick access to our intranet or the CFS website and the portal.