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100
Inquiry email: (1) How you got the c_____; (2) Something about your c_____ and why you are writing; (3) G_____ request for information; (4) S_____ questions; (5) Close, with a reference to future b_____
(1) contact; (2) company; (3) General; (4) Specific; (5) business
100
Dear Miss Jamie Bond
Dear Ms Bond / Dear Jamie
100
We do not serve food after 10:30 pm.
We serve food until 10:30 pm.
100
If you require any further information, please let me know. --> I can provide ...
I can provide further information if you need.
200
Reply email: (1) Thanks, referring to the d___ of the inquiry email; (2) Say what you have a_____; (3) Highlight one or two key p_____; (4) Answer any q_____; (5) C_____, saying you are ready to answer any other questions
(1) date; (2) attached; (3) points; (4) questions; (5) Close
200
And for the departure date, it will be of 30 March.
As for / regarding the departure date, it will be 30 March.
200
Your credit limit may not exceed HKD10,000.
You can enjoy a credit limit of HKD10,000.
200
I have the permission of my line manager to go ahead with the contract. --> My line manager has ...
My line manager has agreed that we can go ahead with the contract.
300
Email from a customer asking for better terms: (1) open; (2) refer to previous i_____; (3) Discuss which terms you accept; (4) Discuss which terms you r_____ and make a c_____ o_____; (5) U_____ the seller to accept your new offer; (6) Close
(2) information; (4) reject, counter offer; (5) Urge
300
Because the activity is interactive, so the students learn more better.
The activity is interactive, so the students learn better.
300
Your e-ticked cannot be emailed until your payment has been received.
We will send your e-ticket as soon as we have received your payment.
300
I am attaching our order as a pdf file. --> I have ...
I have attached our order as a pdf file.
400
Complaint email from a customer: (1) Set the s_____; (2) Make the c_____; (3) Emphasise the i_____; (4) Request a_____; (5) Make your position clear by giving a warning [O_____])
(1) scene; (2) complaint; (3) inconvenience; (4) action; (5) Optional
400
We would offer a 5% discount on your booking and a 30 days grace period for payment.
We would like to offer a 5% discount on your booking and a 30-day grace period for payment.
400
If payment is not received by 10 May, a 5% penalty charge will be added.
Please ensure that we receive your payment by 10 May in order to avoid the 5% penalty charge for late payment.
400
We trust that our service has met your expectations. --> We trust that you ...
We trust that you are satisfied with our service.
500
Replying to a complaint: (1) Acknowledge the complaint and show e_____; (2) Explain what a_____ you have taken; (3) Either accept r_____ and apologise, OR deny r_____ and explain why; (4) Offer c_____ or a gesture of g_____ (if appropriate); (5) Close on a p_____ note, and a_____ again if it was your company's fault
(1) empathy; (2) action; (3) responsibility; (4) compensation, goodwill; (5) positive, apologise
500
I would be appreciate you send us the new invoice asap.
I would appreciate it if you send us the new invoice as soon as possible. We need it before Friday, 4 pm at the latest.
500
You failed to notice that the information you require is available on our website.
May I point out that the information you need is available on our website.
500
I apologise again for any inconvenience this has caused you. --> Please ...
Please accept our (sincere) apologies for any inconvenience this has caused you.