PRACTICE
PLANNING
ORGANIZING
LEADING
MOTIVATING
100
The three levels of managers within large organizations.
What is Strategic/Top-Level Tactical/Middle Operational/First Level
100
Strategic, Tactical, Operational; Long-Term, Intermediate-term, Short-term
What are the three levels and time frames of planning?
100
Organizing function.
What is the managerial function that includes arranging and grouping jobs, allocating resources and assigning work responsibilities so plans can be accomplished
100
The managerial process of motivating, directing, influencing others to do the work they are hired to do.
What is leading?
100
There are 5 of them: physiological, safety, social, esteem, self-actualization
What are the needs in Maslow's hierarchy of needs theory ?
200
Senior executives responsible for the overall management and effectiveness of the organization
What are Strategic managers ?
200
Planning that translates broad strategic goals and plans into specific details manufacturing, marketing, human resource management.
What is TACTICAL planning
200
An organizing concept that breaks down an entire job into clearly defined steps that are completed by other workers.
What is work specialization
200
A manager with a high concern for his/her people.
What is a manager who acts warm and supportive toward followers, maintains good social relations with them, respects their feelings, and shows trust in them?
200
Herzberg's workplace characteristics which can cause employees to be dissatisfied. These include company policies, working conditions, pay and supervision, etc.
What are the Hygiene factors?
300
Technical, interpersonal, conceptual, and political.
What are the essential competencies of management ?
300
Long range, comprehensive pattern of actions and use of resources to achieve the mission and goals of an organization.
What is STRATEGY
300
An organizing concept that positions decision making authority at the top of the organization hierarchy
What is CENTRALIZATION
300
How Hersey & Blanchard define employee job related maturity
What is knowledge, ability, willingness, and confidence of followers in performing their job ?
300
Kenny Herzberg Jr. is taking three employees to an annual national conference on software engineering and administration. He believes this to be a superior means of motivation.
What is an example of Herzberg's Growth motivator factor?
400
Activities that enhance and improve processes that result in improved quality. It relates to an ongoing quality revolution taking place in both the private and public sectors.
What is Continuous Improvement ?
400
The top management responsibility of formulating organization mission, vision, and goals; identifying strengths and weaknesses, market opportunities, competitive threats; and formulating and implementing and evaluating organization strategies.
What is Strategic Management ?
400
It is the formal system of relationships that determines lines of authority, communication, and tasks performed by people in an organization.
What is organizational structure?
400
A manager who does the planning of employee's work, assigns task responsibilities, sets clear work standards, and monitors performance results.
What is High in Concern for Task leader behavior?
400
Herzberg's workplace characteristics which can cause employees to be satisfied or not satisfied, but not dissatisfied. These include the work itself, opportunities for advancement and professional growth, recognition.
What are Motivators ?
500
The composition of the workforce including men, women, whites, blacks, Hispanics, Asians, Native Americans, people with disabilities, etc. Adapting organizational policies and practices in light of increasing this is is the single most important human resource issue in organizations today.
What is Workforce Divesity?
500
Wegman's track of innovation, excellent customer service, and friendly employees, would be classified as this in a SWOT analysis.
What is a STRENGTH ?
500
Organization principle that says there should be a clear and unbroken line of authority linking each person in the organization from top to bottom, bottom to top.
What is chain of command?
500
Ken has been Wegman's top customer service representative for the past four years. Ken's manager prefers using Hersey & Blanchard situational leadership theory and would most likely use the ________ leadership style with Ken.
What is the Hersey & Blanchard situational leadership Delegating style – Style 4
500
A belief that employees dislike work and require a lot of external motivation in order for department objectives to be met .
What is the Theory X set of assumptions?