A customer is having trouble syncing calendar information among devices. You determine the case is related to an Apple ID, and not the Calendar app. How should you classify this case in iLog?
What is affected product is Apple ID.
100
Which item can you use to charge a Lithium-based battery in an iOS device?
What is USB 2.0
100
How do you block an unwanted FaceTime caller?
What is On your iOS device, go to Settings > Blocked > Add New
100
Which of the following macOS root-level folders contain the customer’s personal files?
What is Users.
200
If an exclamation point appears next to a song in iTunes and the song will not play, which of the following should you try first?
Choose Edit > Get Info to locate the song on the computer.
200
Which of the following is valid for verifying a customer’s identity to troubleshoot an Apple ID issue?
Credit Card Information
200
Which of the following symptoms suggests that a rechargeable battery is defective instead of depleted?
What is a six month-old device’s battery suddenly does not hold a charge
200
Which of the following features can you use to manage a second incoming FaceTime audio call?
What is call waiting.
200
Mollie reports that SMS messages on her iPhone aren’t being delivered to the Messages app on her Mac. Mollie is using the latest versions of MacOS and iOS. She also has no issues using other Continuity features. Which of the following might Mollie need to do?
What is Enable text-message forwarding in the messages settings on the iPhone.
300
Which of the following could be a possible root cause when troubleshooting a missing content tab in iTunes?
There is not corresponding content in the iTunes library.
300
A customer contacts AppleCare for a second time about her Apple ID account. According to the case notes, the previous Advisor confirmed the customer’s identity. Which of the following is true?
What is You must verify the customer’s identity, even if a previous Advisor did so
300
Which of the following can help a rechargeable battery’s performance?
What is Remove a device’s case before you recharge it.
300
You want to download a previously purchased app on your iPhone, but you cannot find it in the Purchased pane. Why might you not see your previously purchased song?
What is you purchased the app using a different Apple ID.
300
Which Windows troubleshooting tool allows you to diagnose whether a service or program shortcut in the startup menu causes a conflict on you computer?
What is System Configuration Utility
400
Which Bluetooth profile lets iOS devices interact with wireless keyboards?
HID
400
If your customer receives a password reset notification that he or she did not initiate, what is your first step?
What is advised to reset password.
400
Which of the following troubleshooting steps would help a customer whose iPhone battery is draining faster that she would like?
What is Turn off push notifications
400
If your customer has an issue with a user-installed iOS app, what is an effective troubleshooting step?
What is check for an app update.
400
Which of the following is an appropriate troubleshooting step for issues related to sending or receiving text messages?
What is Check cellular connectivity and signal strength
500
Which Bluetooth profile do car makers use to sync contacts with iOS devices?
Phone Book Access Profile (PBAP)
500
Your customer enabled two-step verification, but can verify his account in only one way. How, if possible, can your customer regain access to his Apple ID account?
What is The customer can’t access his account without two verification methods.
500
Which of the following is true of rechargeable lithium-ion batteries in Apple products?
What is Recharging speed decreases as the battery charge gets closer to 100 percent
500
Which of the following is true about iTunes Match?
What is you can use iTunes Match on up to ten devices (no more than five of them computers).
500
Which step must you perform on an iOS device to send messages with screen effects?
What is Disable reduce motion from Settings > General > Accessibility