Residents
The only staff members who should accept rent checks.
Who are the Property Manager and Assistant Property Manager?
The form the residents use to communicate when there is a repair needed in their unit
What is a work order?
Resident Services should do this after any program/community activity.
What is leave the community room clean and orderly?
This person is responsible for creating the agenda for Town Hall Meetings.
Who is the Property Manager?
Along with sending 3 day or 10 day notices on the 6th for non-payment of rent, this is the additional step required by the Property Manager.
What is Notifying the Service Coordinator
A resident should be encouraged to fill this out when making an allegation against another resident.
What is an Incident Report?
This reoccurring document is created by the Service Coordinator to show the activities and events scheduled for the residential community, and is given to the Property Manager.
What is the Monthly Calendar?
The staff member that offers budgeting assistance to residents.
Who is the Service Coordinator?
The maximum number of days a resident can be out of the unit for medical reasons
What is 120 days?
This cannot be accepted by a Property Manager once a household has been placed in eviction.
What is rent?
This weekly discussion can include significant changes at the site, events and activities scheduled at the property, legal notices received by residents, eviction updates, resident issues and move-ins and move-outs.
What is a PM-RS Weekly Meeting?
This should be used by any staff member when a resident does not speak the same language as them.
What is Language Link (Phone Interpreter Service)?
This staff person distributes mattress covers, and plastic bags in cases of Bed Bugs.
Who is the Service Coordinator?
The behavior of a resident who has a difficulty time discarding their possessions and it is negatively affecting their health and safety.
What is Hoarding?
This is given when there is a late payment of rent 3 times or more in a 12 month period.
What is a lease violation for late-payment of rent?
The Property Manager should do this when they receive an Incident Report about a conflict between residents.
What is advise the Service Coordinator?
This personnel should be informed if a site staff member is out sick, on vacation, at a training, has a schedule change or at a meeting.
Who is your site team (and supervisor)?
Responsible for educating offending residents on lease agreement and house rules
Who are the Property Manager and Service Coordinator?
Three reasons a staff person would call 911.
•What is welfare check, resident fall, Illegal Activity (also Resident Conflict, Violent Behavior)?
This is when you should stop accepting personal checks from a tenant.
What is 2 or more incidences of personal checks bouncing?
Property Management is in charge of this item which includes the tenant roster, evacuation plan and team contact
What is the Emergency Management Systems Binder?
Property Management and Resident Services may collaborate financially in these situations.
What are large community events or common room purchases?
The staff members responsible for keeping confidentiality of residents at your sites
Who is Everyone!