Show:
Dispatch Center
Service Types/Waste Types
Container Size/Load(ticket) Types
Resources
MAS
100
Name of our Market Area
What is WPA/WV/VA/MD
100
Waste type for everyday household garbage
What is Municipal Solid Waste (MSW)
100
Account set up for 7-8 kitchen bags
what is 96 gallon totter
100
3 items you can find in Green Pages
What is Service Alerts, Premier List RO (Hot Topics), Container Delivery Schedule (Hot Topics), Sales Tool for Pricing
100
function key use to create a ticket in MAS
What is F6
200
Number of hauling sites the dispatch center supports
What is 26 hauling sites
200
line of business that offers temporary and Permanent service
What is Roll Off
200
Unit that compacts waste
What is compactor
200
Give 3 items that can be located on the WM VISOR page
What is Departments, Applications, New Articles, Stock Information, Weather, Service Centers, other hyperlinks, News and Announcements, etc.
200
service day of this customer: D5ZA - D569
What is Friday
300
Name 3 internal customers that our dispatch center have
Who are drivers, customer service, operations
300
the city is billed for services (Service type)
What is Municipal Agreement Services
300
customer requests a 30yd removal
What is DNR
300
2 other items you can find in SharePoint
What is dispatch calendar, dispatch info, site hyperlinks, other hyperlinks
300
screen that would show permanent notes to the driver
What is Screen 4
400
Name 3 out of the 6 dispatch roles and responsibilities
What is Manage Work, Maintain Quality, Decision Making, Efficiency, Communication and Building Customer Loyalty
400
leaves, grass clippings, small twigs or brush - name waste type
What is Yard Waste
400
commercial container sizes have that wheels
What is 2yd, 3yd
400
where to find certain information on how to perform a certain task or process (resource and steps to get there)
What is SharePoint - ADC - SOP's
400
Routing/Pricing Screen and Equipment Screen
What is Screen 5, Screen 6
500
Name four types of collection
What is residential, commercial, roll off and bagster
500
Name 3 type of service agreements that customers can have with Waste Management depending on location
What is Municipal Agreement Service, Association Agreement Service, Individual Subscription Service
500
Name 2 load types from each line of business
What is BLK,COU,MPU etc (RESI) XPU, RCN, ONC etc (COM) S/O, E/R, DNR etc (RO)
500
names of each of the shared Dispatch mailboxes
What is DELMARVADISPATCHRO, DELMARVADISPATCHFELRESI, WPA-WV-MD-VAContainers
500
Steps to get to the Live Dispatch Screen (Dispatch Screen)
What is 3, 3, 3 (1 or 2), 7, shift F3 (click on F15), shift F5 (click on F17)