Enter Title

Effective Communication

100

This is the standard communication tool used for RN to RN report.

What is SBAR at bedside shift report?

200

The process used to give the oncoming nurse information regarding the patient (including the patient).

What is Bedside shift report?

300

The Advocate tool used if "something does not seem right?" (hint: look at your Advocate ID)

What is QV & V or Questioning Attitude?

400

The tool used to assist the healthcare team to provide good patient care with patients of other cultures (languages).

What is the interpretive language line?

500

The Advocate tool used when receiving verbal orders from a physician to prevent communication errors.

What is Read Back/Repeat Back?

Chain of Command

100

How do you locate the Chain of Command Policies

What is Advocate OnLine->Top Applications->ADS (Advocate Document System)?

200

You do this if you call the physician with a concern and do not get a reply after multiple attempts and the situation is not resolved.

What is follow the chain of command and notify the charge RN?

300

You have a safety concern on the unit. You have brought the issues up to the charge nurse, however the safety issues is still not resolved. What would you do next? (Hint- remember the chain of command algorithm).

What is follow the chain of command and notify the nursing supervisor or nurse manager?

400

You do this when there is a concern regarding professional conduct. (Hint- remember the chain of command algorithm).

What is follow the chain of command by notifying the charge nurse, who will notify the manager who may need to follow up with the director?

500

You do this when you have an immediate concern for patient safety and the patient's condition has changed.

What is call a RRT?