The competence or skill expected of an individual is...
What is professionalism
100
Ann is still working while some of her coworkers are on lunch, the conversation becomes elevated and distracting. What should Ann do?
What is ask politely for colleagues to please quiet down so she can continue working.
100
Never _____ about your work, supervisor, or the facility while in the workplace.
What is complain
100
True or False? The appearance of healthcare professionals outwardly reflects their level of professionalism
What is TRUE
100
What is one way to express the meaning of professionalism in healthcare
What is caring competence
200
The beliefs and behaviors that determine how a company's employees and management handle inside and outside business transactions
What is Corporate Culture?
200
Ann's supervisor asks her to get into her father's chart to see what time his appointment is, what should she do?
What is tell her supervisor politely that she can not because she is uncomfortable and it is against policy.
200
When speaking on the phone you should speak clear, confident and __________
What is friendly?
200
Why should healthcare professionals limit/avoid using fragrances
What is because it may trigger allergic reactions or asthma attacks.
200
List three characteristics of effective leaders in healthcare
What is -effective communication skills,-dedication to meeting high standards, -commitment to providing high quality care
300
Showing the ability to understand and share feelings to others
What is Empathetic?
300
Brady refuses to wear deodorant, what should his co-workers do?
What is tell the supervisor about his bad BO
300
It is okay to wear your employee logo uniform and/or badge while at the bar drinking. True or False?
What is False?
300
List three examples of how to maintain a professional appearance
What is -practice personal cleanliness, use deodorant,- pay attention to dental hygiene, -dress according to dress code,- pay attention to non-verbal communication
300
List three things that are considered professional characteristics
What is trustworthy, competent, respectful, considerate, empathetic
400
means encouraging people to work together and do their best to achieve common goals
What is leadership?
400
Bella wears skimpy outfits to work and her patients are uncomfortable with her outfits and the patients tell her co-workers how they feel, what should his co-workers do?
What is Tell the supervisor about the situation of Bella revealing outfits
400
Population Health is invited to a drug rep. dinner, list some ways to show respect to the guest speaker?
What is: Be engaged, listening, stay off phone, be on time, be polite, etc.
400
Visual impact is at least as important as verbal impact, people will quickly make assumptions based on your facial expressions, the clothes you wear, how well groomed you are and your body language. All are examples of what?
What is Professional Appearance
400
When your on the phone with a physician's office you should always be _______ even if the staff is difficult.
What is professional
500
This means considering the facts rather than responding emotionally
What is objective?
500
Peggy is negative about the new EMR system because she doesn't understand how to navigate it properly. How can her co-worker's help her
What is give positive feedback, be supportive, take time to show her.
500
List some examples of unprofessional behavior
What is Bullying or berating others, physical or verbal intimidation; such as shouting or angry outburst directed towards others, derogatory verbal or physical behavior; such as name calling, directing profanity toward others.
500
List some examples of business casual in Population Health
What is -No holes is jeans, scrubs that are solid in color and neat in appearance, groomed hair, etc.
500
How can we promote professionalism within our population health team
What is -be courteous, give compliments, don't gossip, be a team player, show respect