Show:
Accounts
Desktop
Office 365
Customer Services
Potpourri
100
What do you do if you see a red padlock on someone's account in CAMS?
What is find a pro-staff?
100
We use this Microsoft service to image machines.
What is SCCM?
100
This is the URL for all the Office 365 apps...
What is https://portal.office.com?
100
This is where voicemail messages can be found.
Where is RemedyForce (as emails from dvcx@drexel.edu)?
100
By calling this number, you can reach the IT Helpdesk.
What is 215-895-2020?
200
This is a UNIX server that provides file storage and web hosting.
What is DUNX1?
200
This program is used to encrypt Drexel computers.
What is Sophos Safeguard?
200
This is the storage for your OneDrive and email accounts?
What is 5TB for OneDrive and 50GB for email?
200
This is what you do when someone calls with a compromised account?
What is update the Comp'd Accounts Tracker and post to the Slack #compd channel?
200
This is the email where you send cable, resnet, dorm wired network & dragonfly-play issues.
What is resnet-tv@drexel.edu?
300
Someone doesnt have a zip code on file to pick up their accounts, what do you do?
What is verify university id number and birthday, then tell pro staff?
300
These peopled are entitled automatically for an Office 365 account.
Who are students, faculty and staff?
300
This is the one big thing we cannot do at the Tech Lounge for personal machine?
What is open up computers?
400
This security system usually requires a recovery key, which you can only get from a pro-staff member.
What is Bitlocker?
400
This is needed to setup a network printer
What is an Natted IP address and printer information?
400
These folks are NOT eligible for a Office 365 license.
Who are Non-Employee Associates, Medical Residents, and alumni past a year.
400
This is the one thing you have to do if someone is yelling at you.
What is be professional?
500
These are the cases where you will need to reset passwords for a user.
What are alumni (within 2 years), people that forget security questions and faculty (within 1 year)?
500
This type of account is used to log into Office 365 and Drexel computers?
What is Drexel domain?
500
The location where you can get information on connecting Drexel's network.
What is drexel.edu/it/connect?