The Staples MORE Account comes in these three different options for customers to choose the one that suits them best.
What are, Business, Personal and Commercial Accounts?
100
During the month of May; if Rhiannon wants Paulette to call her at 9:00AM Saskatchewan Time; this is the time in Halifax that Paulette needs to call her.
What is 12:00PM – Noon?
100
1999 – Started in Staples.com Customer Service
2003 - Moved to Inside Sales (Previously known as Telesales)
2016 – Moved to the Staples Account Specialist Team
Who is Paulette?
100
These are the two Reward program options for customers who are not part of Staples Plus.
What are Base and Premier?
100
Customers who are on Staples Plus are allowed to return this many ink cartridges to be recycled each month. They receive $2.00 in Rewards for each one
What is 20?
200
This is the amount that customers will save on their first purchase of $150.00 or more with a Staples MORE Account.
What is $50.00?
200
During the month of January if Rhiannon needs to be on a call at 3:00PM EST she need to dial in at this time from home.
What is 2:00PM?
200
2001 - Started in Quill as a Welcome Center Associate
2002 - Supervised in Staples.com Customer Service
2006 – Moved to Inside Sales (Previously known as Telesales)
Who is Rhiannon?
200
This is what a customer has to do over a 12-month period in order to become a Premier Rewards member.
What is Spend $1,000.00 or more?
200
As a Staples Plus member, customers get a combined total of this amount for Tech Services and Print & Marketing Services each year.
What is $100.00?
300
This is the only Staples MORE Account option that does not provide customers with the ability to track their purchase orders.
What is Personal Account?
300
Lisa travels to Boston in October and has a 10:00AM conference call with Tyler who is in Toronto. This is the time in Toronto when Tyler will dial into the meeting.
What is 10:00AM?
300
2001 – Started in Staples.com Customer Service
2002 - Moved to Inside Sales (Previously known as Telesales)
2014 – Moved to Staples Account Management (SAM) Team
Who is Tyler?
300
As a Base Rewards member, customers get a combined total of this amount for Tech Services and Print & Marketing Services each year.
What is $0.00?
300
Customers who are not a part of Staples Plus need to have an order of this size in order to receive free delivery.
What is $49.99?
400
In order for a customer to be billed monthly they need to have this type of Staples MORE Account.
What is a Commercial Account?
400
This is the Saskatchewan time that Rhiannon’s flight lands in Regina if she leaves her Halifax hotel at 3:00AM AST (exactly nine hours before she lands).
What is 9:00AM?
400
This is the only member of the SAS Management Team that did not manage Proactive Chat.
Who is Tyler?
400
A Rewards customer who is not a Staples Plus member can earn a maximum of ___% back in Rewards on their online purchases with Staples.
What is 0.00%?
400
Staples Plus customer purchases that are not made with a Staples MORE card only receive Rewards back on purchases made here.
What is the Staples retail store?
500
When a Customer opens a new Staples MORE Account, they need to place an order of $150.00 or more within ____ days to receive their $50.00 credit.
What is 45 days?
500
This is the three letter term used for the Halifax TimeZone.
What is AST?
500
The two members of the SAS Management Team that did not manage SAM Escalation.
Who are Paulette and Tyler?
500
Staples Rewards can not be earned on these three items.
What are postage, phone cards and gift cards?
500
The Staples MORE card purchases provide this special incentive for Plus customers.