Show:
PROFESSIONAL SERVICES
COLUMN FACTS
BUSINESS SERVICE MANAGEMENT (BSM)
SALES CYCLE
COLUMN PRODUCTS
100
I get the project started
What is a PID (Project Initiation Doc)?
100
Rob's Favorite Drink
What is Jack and Diet?
100
Agentless based discover tool
What is ADDM?
100
Without me there is no POC (Proof of Concept)
Economic Buyer
100
I automate assets in inventory
What is Column Scanventory?
200
Group that offers lower cost offshore program
What is Managed Services?
200
People, Process, Technology, Support
What is Column's Philosopy?
200
Product set that exists in the Provision and Configure area of BSM
What is BladeLogic Automation?
200
Documentation, IT objective, IT strategies
What is a Value Pyramid?
200
I find answers in multiple data sources
What is Column Search?
300
I want to change my scope
What is a change request?
300
1998
What is the year Column was established?
300
I make things integrate the applications within BSM
What is Atrium Orchestrator?
300
Set of interviews - Quantative and Qualitative
What is a BVA (Business Value Assessment)?
300
I turn a version of the Help Desk outside in
What is Column Customer Support?
400
I have specific requirements after the technical workshop
What is an SOW?
400
I was the first Column Services Manager
Who is Glen Itano?
400
I offer the menu of IT Services
What is Service Catalog (or SRM)?
400
Everyone of these happens in a transaction whether you see it or not
What is MEDPICC?
400
I manage enterprise notifications
What is Column Tribune?
500
I am a T&M document
What is an SRF (Service Request Form)?
500
Over 400 of these reside within Column
What the number of L1 contracts (customers) Column has?
500
Manage Vendor Project and Porfolio
What is ITBM? (or IT Managment)
500
I am three of the most important areas of discovery within the BMC sales process
What are Pain points, champion, economic buyer?
500
I am used by internal corporate security organizations
What is Column Case Management Investigative?