Can keep dust out and can keep the computer cooler and keep good airflow
What is a benefit of preventative maintenance?
100
32-Bit
64-Bit
What is the two OS architectures?
200
High speed access to the RAM and video card. It also controls the speed at which the CPU communicates with all of the other components in the computer.
What is the northbridge?
200
Anti-Static Wrist Strap or Ant-Static mat
What should you ware to prevent ESD?
200
You will hear a click when inserting the RAM and the BIOS can detect the RAM
How do you know when RAM is installed correctly?
200
Remove Dust From Fans
Remove Dust From Power Supply
Clean Mouse, Keyboard and Display
What is some things you can do in preventative maintenance
300
LGA has no pins on the cpu but in the socket, PGA has the pins on the cpu and not in the socket
What is the difference between LGA and PGA?
300
P-A-S-S
What is the phrase for fire safety?
300
Standoff
What is used to sperate the motherboard from the case?
300
Keep up at 45 to 90 degrees Fahrenheit
What temperature should you keep the room?
300
Control hardware access
Manage files and folders
Provide a user interface
Manage applications
What is the four basic functions of a operating system?
400
SODIMM
What memory is used in laptops?
400
Hardware can suffer from moisture damage
What can happen if there is too much humidity in the air?
400
PCIe x16 slot
What slot does a video adapter card go into?
400
Ask direct questions to gather information
Do not use industry jargon
Do not talk down to the customer
Do not insult the customer
Do not accuse the customer of causing the problem
What is some example of conversation etiquette?
400
It supports multiple users
It runs multi-user applications
It provides increased security compared to desktop operating systems
What does a NOS support?
500
NIC
What expansion card lets you get a ethernet connection?
500
Reduced voltage level of AC power that lasts for a period of time
What is a brownout?
500
24-pin main connector
What cable is used to send power to the motherboard?
500
Update and Recovery
What is one of the best places to check first when troubleshooting?