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Culture of Satisfaction
Reliability Science
LEAN Tools
Statistical Process Control
100

The Patient and Family Council team is currently in this stage of the A3.

What is Box 4 or Waste identification/Gap Analysis?

100
The most commonly used tactic that results in a 90% level of reliability.
What is education?
100
Sort, Straighten, Scrub/Shine, Safety, Standardize, Sustain
What are the 6s?
100
The type of chart used for Statistical Process Control.
What is a control chart?
200

The Employee Recognition teams experiment regarding "new leader recognition readiness" designed to change the culture of the organization is this level of reliability.

What is 10^-3 or 99.9%?

200
Redundancy results in this level of reliability.
What is 10^-3 or 99.9%?
200
The arrangement of equipment within a work space is established during this "S" of the 6S process.
What is Straighten?
200

The line that is in the middle of the graph on a control chart.

What is The Mean?

300
In the absence of automatic reports the Patient Satisfaction team used this method of data collection.
What is Manual data collection?
300
The percentage a process can be expected to fail if only reminders, alarms or decisions aids are utilized.
What is 1%?
300
The four quadrant tool used to determine how projects should be prioritized. 
What is a PICK Chart?
300
This type of cause is inherent to the process and generally is not controllable by process operators. 
What is common cause?
400
The Physician Satisfaction teams experiments designed and experimented by physicians exemplifies this LEAN principle.

What is Process user feedback?

400
A error checking field is an example of this type of reliability tactic.
What are force functions?
400

The "P" in SIPOC refers to this _______.

What is Processes?

400

8 or more successive points that fall on the same side of the mean is an example of...

What is Special Cause Variation?

500
When following the Service Recovery acronym "LEADING" the "A" stands for this.
What is Apologize?
500
Reliability Science falls within this quadrant of the LEAN Flow Cell.
What is Zero Defects?
500
This measure is used to determine the success of implementation of a new process.
What is a Process Measure?
500
The task the reviewer should perform when special cause variation is identified. 
What is readjust the mean?