Show:
Receivers
Combined Billing
Packages & Channels
RIO Navigation
Billing
100
What do Genie model number's begin with?
What is "HR"
100
What is the myCSP article to help with combining customer's bills (includes steps and what experience's the customer can expect).
What is Combine Customer Bills*273541
100
When the customer downgrades from Choice to Xtra what channels will they lose?
What is: 1020 My Shows LIF 389 PBS PUB 691« Spectrum SportsNet HD Package Compare Tool
100
What tool is used for processing payments?
ExpressPay
100
When placed on minimum services what is the customer billed ($)?
•Effective March 1, 2018, there will be an increase in the Minimum Service charge for DIRECTV customers from $6 to $9.99.
200
What do standard receiver model number's begin with?
What is "D"?
200
For a customer with Exiting DirecTV and Existing U Verse what tool is used to combine?
What is: OPUS *273541
200
What base package package is the Outdoor Channel included in?
What is: Premier Lo Maximo
200
The customer is disputing the monthly cost of their plan for their DirecTV, what tool would you use to send them an original copy of the order?
What is Archive Tool.
200
What is the monthly cost of the receiver's for DirecTV service?
•Fee for secondary receivers and clients: $7.00 per additional receiver. *537285
300
What do HD receiver model number's begin with?
What is "H".
300
When voluntarily suspending services (Internet, U verse TV and cell phones) and the account is combined, do all services have to be suspended?
What is *184586 •Suspend all AT&T Internet, Phone, and/or U-verse TV services with the request; the customer cannot elect to suspend only certain services:
300
DIRECTV package offering over 30 regional sports networks from around the country, ESPN Classics, Outdoor Channel and ESPN College Extra.
What is Sports Pack
300
If the customer is on minimum service and is looking to re instate it and they are in good standing what are the RIO steps you would take?
What is.. From Receivers Tab: Select Primary Receiver. Click on Reinstate. Under Sequence column, click the folder to see services. Under Reinstate column, select the services to be reinstated, and click on the checkbox. Accept. If the customer decides not to reinstate, select "Reject". Reinstate Services > Account in Good Standing
300
When adding a promotion to DirecTV with a contract/term already on the account, which agreement takes precedent?
If service agreement is already active on account, with end date after start date of newly added agreement, terms of original agreement apply. *538565
400
How many Genie/clients are allowed per account?
What is 1 Genie and up to 8 clients.
400
When combining a customer's existing DirecTV and existing U Verse service together what expectations should be set on the COMBINED BILL CYCLE DATE's that the customer's can expect?
What is "The combined bill cycle date is based on the current U-verse bill cycle date." Per http://mycsp.cingular.net/mycspportal/Static_Files/Attachment/Bill/Billing%20&%20Payments/273541_Combined_Billing_JA_122215.pdf
400
How many channels are included Showtime?
13
400
What are the steps to stop a subscription from auto renewing?
What is: Rio: Call Intent > Programming > Remove Sports > Receivers > Add/Change Services > Prioritized Offers > Top Offers - Call Intent > Will Not Auto Renew. Check appropriate box for the sports subscription that is not to be renewed. (Adding this to the account prevents sports subscription from automatically renewing next season.) Per "Auto Renew Sports Subscriptions"
400
The Advanced Receiver Service charge at $15/month applies to customer's who have the following 3 receiver types...
What is ... HD-DVR Genie TiVo HD-DVR *537947 Per Advanced Receiver Services (ARS) > Accounts created on/after Jul 24, 2014
500
The Wireless Genie Mini is not completely wireless it includes these 2 things...
What is, it require's a power cord and HDMI or component cable connection to the TV.
500
When combining a customer's Existing DIRECTV + Existing U-verse + New Mobility what is the combined bill experience the customer can expect?
What is • The first combined bill may contain DIRECTV, but contains U-verse and Mobility. • Mobility items include: o Prorated charges (may include more than one month of Mobility charges) o Month in advance • The second combined bill includes all services and charges. Per http://mycsp.cingular.net/mycspportal/Static_Files/Attachment/Bill/Billing%20&%20Payments/273541_Combined_Billing_JA_122215.pdf
500
What date and time is the movie "The Birds" showing and on what channel?
2/17 @ 8PM on Starz
500
What 4 tabs do you visit in RIO to review current or missing promotions for a customers DirecTV?
What is Receivers/Services Bill Ledger Notes Credit Summary
500
Before offering a discretionary credit what needs to be reviewed?
always review entire history in Credit Summary tab to ensure credit is necessary. *538564