Show:
Managing Costs and Budgets
Care Delivery Strategies/
Staffing & Scheduling
Consumer Relations
Conflict/ Personnel Problems
Workplace Violence & Incivility
100
An overall financial plan that reflects revenues and costs
Budget
100
Licensed and unlicensed staff members performing specific tasks to a large group of patients.
Functional model of nursing
100
3 "P's" of successful consumer education
Philosophy, priority, performance
100
Increases creativity and allows for the development of new ideas.
Conflict
100
incidences or threats that do not involve physical injury or harm lead to:
under reporting of violence and aggression in the workplace
200
Taking the patient census variance into account, a manager may utilize what type of budget?
Flexible
200
Delivering care to a small group of patients using RN's, LPN's and UAP's, using the strengths of each caregiver.
Team nursing
200
Empowering and promoting self-determination in others.
Advocacy
200
Negotiation or an exchange of concessions and supports a balance of power.
Compromise
200
Violence and aggression involve verbal and nonverbal, covert and overt behaviors may produce short and long term injury which impacts what?
productivity, work performance, work attendance, and patient care.
300
Ensuring that supplies are accurately accounted for and charged in a timely manner is an effective approach to?
Cost containment
300
Voluntary or mandatory overtime is risky for patients and nurses because it can lead to what?
compromised decision making and technical skill performance related to fatigue.
300
Advocating for, coordinating care, services and access for patients across all providers, settings and levels of care.
Gatekeeping
300
4 Stages of conflict
frustration, conceptualization, action, outcomes
300
Which healthcare settings are at highest risk for violence and aggression?
emergency department, psychiatric department, geriatric settings
400
Objectives of unit operation, Requesting capital equipment and budget negotiations are are whose responsibility?
The Nurse Manager
400
Involves active involvement of staff in generation of innovative ideas to improve patient care.

TCAB

Transforming care at the bedside

400
Service recovery ensures responsiveness to the patient, therefore it is important to address any errors made by doing what?
apologizing to the patient affected by the error that was made.
400
Absenteeism of staff on a unit can cause what types of problems?
decreased staff morale, jeopardize patient safety, increases unit costs.
400
Nurses can recognize and address bullying and disruptive behavior in the workplace by utilizing:
conflict management and conflict resolution
500
What is not considered in relation to rising costs of health care?
The cost of Medicare
500
Productivity reports, staffing needs, monitoring sentinel events are whose job?
Nurse manager
500
Delivering services in a manner that is least disruptive: easy, comfortable,pleasant, meeting emotional, psychosocial and spiritual needs of the patient.
Service orientation.
500
reporting instances of clinical incompetence, reporting safety violations, and unprofessional practices that could potentially jeopardize patient care is part of:
professional responsibility, maintaining quality care
500
______________ helps another person feel that her is being understood, and is powerful in de-escalating a situation that has potential for aggression and violence.
Emphathizing