This incident sub-type would be used to communicate changes that need to made to a customer's accounts listed for processing Bill Payments
What is Update Bill Pay Funding Account?
100
This platform can be used to review all aspects of a customer's Bill Payment.
What is Bill Pay Support?
100
Tabbed quick reference section that provides information regarding the customer, payees, processed and processed payments and funding accounts.
What is Customer Snapshot?
100
A customer must have an IB Agreement, an active or issued card, cards linked and this in DNA to successfully log into Online Banking
What is the PIN set to the last six of the customer's SSN?
100
OLB
What is Online Banking?
200
This type of incident can be used to assist in resolving a customer issue with Online Services.
What is POLB - Troubleshooting?
200
Search customer information using Social Security Number, Username, One Time Passcode Phone Number or Email Address in this administrative platform.
What is Digital Insight?
200
To review past payments issued to a specific payee, this menu option would be chosen within Customer Payee Detail
What is Payment History for this Payee?
200
OTP
What is One Time Passcode?
300
Resets for this platform are completed through CRM under the CST Admin profile.
What is Bill Pay Support?
300
WTC Employees are able to print images within Bill Payment Support for checks cleared in the prior 90 days. Customer access allows for check history for this amount of time.