Claims Assisting
“All necessary data” notes go in PO, DB, or both?
How many times can we contact an Owner?
Two times, two times
What's the easiest mistake to make in DB when right-clicking a claim?
Selecting “Take this record”
In re-orgs, what does the labwork checkbox do?
Moves that page to the end of the document
What cat says “sufferin' succotash”?
If a pet has 10 open claims, where do you leave your DB follow up note?
On all of them
How should you resolve an RNA for records matching an open request?
Unattach the document, then re-attach it to the open request in the following DD task
Why would you go to the Claim History tab in Pet Organizer?
To delete a claim
What action has the same effect as changing a task status from Completed to Paused before closing it?
Just closing it
Per the song, what two substances are the tops and bottoms of Tiggers made out of?
Rubber and springs
How old was a pet on their first vet visit if they were healthy and we don’t need a date of adoption?
How should you resolve a VA if the first two unsuccessful OCs were via email?
Recreate the request, assign it to yourself and call the O in the following OC.
After you accidentally “Take” a claim, how can you fix it without looking at who left notes or comments?
Find your DB list, right click the claim and use “View this session’s assignments”
Where on a hospital page does the system check first for the best hospital contact info and preferences?
The Medical Records Contact Information (MRCI) box, if there is one
What was the name of the first dog in space?
Laika. USSR 1957, the first animal in orbit
What do you do if a pet you’re working on has a sibling with an open claim?
Contact the team member who has the sibling on their assigned list
When creating a simultaneous OC and HC tasks to set up owner authorization for records release, which task do you assign to yourself?
What is the actual name of the “Verify Pet” screen in Dashboard?
"Pet Review"
During a VRI, when do you leave the Medical Records date range blank in the PET STAMP?
When there isn't more than 1 day of pre-policy records
Name all the RC Seniors
Chauni, Chelsea, Cynthia, Gretchen, Kat, Steven, Taylor, Virginia