I will go out of the country for 4 months, I want to cancel my account!
Request New Seasonal Suspension
100
Provides steps and action needed to resolve customers concern
BPI
100
Emaik notification sent to customer regarding changes made on ones account
Customer Billing Promise
100
Number of days when refund is sent to customers bill to address once final bill is release
14 Business Days
200
You gave me a 50% off for the movie channels that I ask to be subacribe last month but why am I seeing 2 charges on my bill?
Movie Promo Dispute
200
Tool where complaints are created for tech and agents and home phone issues
Universal Ticket
200
Happens when customer was given a discount however items under promo was remove by customer before discount expired
Promotion Reversal/Promotion Clawback
200
Dish Care Coverage
6 Receivers
2 claims per year
1 LNBF
300
"Im not happy with the technician guy who installed my service, he was very rude!"
Complaints
300
Tab in Multivu that will allow you to see warranty status of equipment and installation
Equipment
300
Charge once whenever xustomer makes a long distance call every billing cycle
LD network connection fee
300
Things that indicates that customer tv is on the right input/source
System info screen
Channels showing
300
Working together to find a better outcome
Collaborative
400
Do you have a technician that can support me with any technical issues like for example with my computer even if its not about your service that I can call 24/7?
Add Internet Feature
400
Tab in multivu that will allow you to see pending adjustments
Billing
400
Happens on customers bill when changes on customers subscription are made and usually reflect within 1 to 2 billing cycle
Proration
400
Action we suggest to customers after disputing usage charge on tv
Parental Lock
500
"When I sign up with you guys you gave me a 2 months free of movie channel, I remove it last month but why am I still being charge for it?
Promotion Reversal
500
Legacy tool that allows us to request for account not to be sent to collections due to non return of equipment charges
OneBill
500
Service provider usually for internet and homephone where Bells' said service is not available
BELL Aliant
500
2 Gatekeepers for customer to be eligible for the 50% off Movie Promotion
1. 4 months before cx should have not receive the same promotion
2. Currently customer should not be subscribed to any premium movies