Show:
CRM
Refunds
Product / Problem
Quality
The People of Customer Care
100
Used to record when a customer doesn't want to provide their email address
What is N@A
100
Comp. Level used to help customers use the product how it was meant to be used
What is New Product Refund
100
Per Label, the Spread Rate of Behr Premium Plus Interior Flat
What is 250 - 400 sq. ft. per gallon
100
"Based on the information given it sounds like the cause of the peeling was overapplication."
What is Educating on the Cause
100
The Next Department Event Theme
What is Picnic Day
200
LRV for a color can be fround in the following CRM application
What is Knowledge Search
200
Receipt, UPC, Picture of Cans
What is Proof of Purchase
200
Reformulated to be Interior and Exterior Paint @ Wal-Mart (except Flat)
What is Kilz Casual Color Paint
200
"I am sorry you are having this experience with our product."
What is Empathy
200
TSR Birthday - June 6
Who is Davon Carolina
300
Used to assist customers with a product question
What is Product Characteristic
300
The letter used to identify a Canadian Product ID
What is The Letter "C"
300
Used to properly prepare a weathered wood deck with mildew
What is 064N, 063N. If mildew remains use 062N
300
"We really appreciate you choosing Behr products for your project."
What is Customer Appreciation
300
President of the Behr Bowling League
Who is Joe Dellutri
400
A follow up activity that should not be used
What is Warranty Grp, DC Grp, Finance Grp, Sales Admin Grp, Int. Mkt. Grp
400
From the Refund Screen (CMR), to request a Questionnaire select what status
What is Req. Warranty Pkg
400
UL200, UL204, UL203
What is Premium Plus Ultra Samples
400
Listening, Empathy, Assurance, Asking Permission to Ask Questions
What is Human Skills
400
A Time Off Request is submitted to
Who is Jason Taylor
500
CRM application associated to a Refund
What is Diagnostic Sheet
500
Used to assist customers with unreasonable labor requests
What is a Warranty Package
500
Last two Problems added to CRM
What is Underfill and Overfill
500
Click Consumer Claims Link, Click New, Select Labor Questionairre and Status Request Warranty Package.
What is The Process to Request a Warranty Package
500
Product & Resource Expert
Who is a Technical Service Rep.