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SAP Terminology Check
The Help Desk
True or False with SAP?
100
In SAP lingo, the word "site" refers to this retail location.
What is a store?
100
It's the number you call in the event of a natural disaster (such as hurricane or flood) to ensure your store IT systems are secure.
What is (503) 671-2525?
100
Call Inventory Management when you have a problem with an ASN.
What is FALSE? With SAP, you call the Help Desk with questions about ASNs.
200
SAP Retail Analytics is the name of this type of system that compiles data on store performance.
What is Business Intelligence (BI)?
200
It's the menu option you dial on the 2525 phone menu that connects you with the Retail Help Desk.
What is Option 7?
200
Stores initiate RTVs.
What is FALSE? With SAP, the home office will initiate all return-to-vendor shipments via a directive.
300
Log on to this site if you want the latest and greatest KPIs for your store.
What is the SAP Retail Portal?
300
It's the priority level assigned to your ticket when all registers or HHTs in your store are not working.
What is Priority 1?
300
The new SAP system will automatically calculate sales tax on out-of-state ship sales.
What is TRUE? No more manual look-up.
400
Rather than grouping data by business divisions like footwear, apparel and equipment, SAP Retail groups data based on these sporting segments.
What are the categories?
400
The maximum amount of time estimated to resolve a Priority 1 ticket.
What is one day?
400
The grouping criteria used to create auto POs are Purch. Org., purchase grp, vendor, retail product type, order type, and dates.
What is TRUE?
500
Shipment Scheduling is the SAP term for this report, currently accessed through GSS.
What is the On Order Report?
500
When your store is suffering from a Priority 1 issue, you can expect to receive status updates this often.
What is hourly?
500
SAP Retail is expected to deliver NA DTC a 6% reduction in inventory.
What is TRUE? Plus a 3% revenue lift and 50-basis-points margin improvement.