These are two of the service standards that fulfill the service promise "I will promise to treat you with respect and highest standards of professionalism."
What is acknowledge members by making eye contact and provide appropriate greeting, thank the member for their business, actively seek to assist members waiting for service, always use the member’s name?
100
The credit union was established in this year.
What is 1948?
100
Sam just made a $500 check deposit into his share draft account. Under Reg CC, this is the dollar amount that must be made available for immediate withdrawal?
What is $200?
200
This is a written plan created and implemented by a credit union to identify and control risks to information and systems and to properly dispose of information.
What is an Information Security Program?
200
This crime has grown in epidemic proportions and is the reason for certain provisions being created under the FACT Act to help fight against it.
What is Identity Theft?
200
The service standard, "prioritize issue and escalate if needed" belongs to this service promise.
What is "I promise to respond to your requests in a timely manner?"
200
These are the counties in which our charter covers.
What is Brazoria, Galveston and Harris?
200
Before a member can use the $500 courtesy pay feature offered to them with their Advantage checking account to pay an overdraft cause by a signature based VISA transaction, they must first do this.
What is opt in?
300
This is the credit union’s employee website for disaster recovery updates.
A pattern, practice or specific activity that indicates the possible existence of identity theft.
What is a “red flag?”
300
By shredding all sensitive member information, you are fulfilling this service promise.
What is "I promise to ensure the privacy of your information?"
300
Three of the credit union's current board members.
Who is Allen, Beck, Clausen, Dean, Dennis, Hickerson, Mills, Powell, Ritchey, Rubach, White?
300
Under Reg Z, this is the maximum amount of days that are allowed between the origination date of a loan and the first payment due date.
What is 45?
400
These are three steps that should be taken after a robbery has occurred.
What is remain calm, activate alarm, call 911, check for injuries, secure cash, lock doors, notify management, separately complete burglar description form?
400
This type of identity theft occurs when someone digs through a trash dumpster to find old receipts, bills or other types of personal information from which to steal someone’s identity.
What is “dumpster diving?
400
By using this service standard when you are out of the office you are meeting the service promise, "I promise to make it easy to do business with us."
What is "set email and phone with out of office response?"
400
The credit unions current membership size in thousands.
What is 30,067?
400
This is the process of disguising illegal sources of money so that it looks like it came from legitimate funds.
What is money laundering?
500
This is the first step that must be conducted prior to developing any type of Security Program.
What is a Risk Assessment?
500
This is the act of masking credit and debit card numbers on receipts so the receipts do not have consumer information.
What is truncation?
500
If you make a mistake and contact the affected parties to apologize, you would be living up to this service promise.
What is "I promise to take ownership of your request?"
500
The credit unions current asset size in millions
What is $407,946,086?
500
This is how often our tiered NSF structure resets.