If customers first objection is "No Thank you"
What type of objection is this?
What path?
What is: Objection: Generic Objection
Path: Bonus path
100
What does the PTB acronym stand for?
What is the Permission to Bill disclosure
100
All Affinion scripts must be read this way
What is verbatim
100
Low price guarantee for airline, hotel, and car rental services 5% cash back bonus, Travel savings, special member benefits.
What is Travelers Advantage
100
What do I have to do to get the certificates
What is a question
200
First objection from customer" I dont want whatever your selling?
Path?
What is: Generic objection
Path: Bonus
200
Why is the PTB so important to read?
What is: their billing terms and conditions
200
What type of objection is "I cant afford this"?
What is Specific
200
Around the clock Travel agency 24 hour and 7 day a week for air and car reservations, low price guarantee, 5% cash back, service and maintenance discount 10-50%
What is Choice hotels travel club
200
i already have a travel agency and i dont want whatever your selling
What is an objection
300
First objection is " I will have to call you back"
Path?
What is: Objection is specific
Path: Specific Rebuttal
300
For a sale to be valid what must you obtain from the customer?
What is and affirmative response to the PTB
300
What type of affirmative response must you obtain after reading the PTB to the customer?
What is a Standalone Affirmative response
300
cash rewards, Dining discounts,Shopping and entertainment discounts, Travel and auto discounts
What is Great fun
300
what is the cost I dont think I can afford it
What is a question
400
First objection is "I dont want to use my credit card" Second Objection is " No thank you" What rebuttal path will you choose? Path way is?
What is: Specific rebuttal path
path way is Specific rebutal and then bonus premium
400
Name the 3 things that must be said during the PTB
What is the 1.amount to be billed 2. the card to be billed and 3.when we will bill it
400
What type of objection is " I want to think about it"
What is generic
400
10-50% off name brand products, 200% low price guarantee,automatic 2 year warranty, 60 day money back guarantee,3.5% cash back on online offers, ultimate convience and service.
What is shoppers advantage
400
i dont think i want to do this when do the materials arrive
What is an objection with a question
500
First objection is "I thought I was taking a survey"
what path do you choose?
Customer response with "Yes I will partake in your offer" you procede to get the base sale during the upsell customer says "no I dont want anything else" what rebuttal path will you pick here?
What is: Path: Is bad transfer path
upsell rebuttal path will be Bonus premium
500
If the customer answers the PTB with "OK how much is it again" how do you respond?
What is you will transition to what is the cost read it to the customer and reask the PTB
500
How do you find out if the customer is using a credit or debit card?
Bonus Why do we need to confirm?
What is Yes you simply ask them, however you need to ensure you read the "can you confirm this is a credit card disclosure"
Bonus: Due to the way their card is being billed.
500
myles Kimble has how many rebuttals?
What is only 1 rebuttal
500
What is the rule if the customer gives and objection and a question at the same time example " I already have a travel agency how much will this cost me again?"
What is you will answer the objection first with a specific rebuttal and then answer the question what is the cost and return to point of interuption