Show:
Safety
General
Calls
Referrals
San Clemente/Dana point
100
What is code red?
What is a fire.
100
What are two words you should be using when giving a patient information?
What is please and thank you.
100
What should be avoided when speaking to a patient?
What is slang
100
Who do you send referrals for optometry?
What is the referral coordinator.
100
How many Family Medicine Doctors do we have in these locations?
What is 5
200
What is code Adam?
What is A missing person.
200
When answering the phone your voice should be?
What is warm and enthusiastic
200
What should we be confirming while speaking to a patient?
What is address, phone number and insurance
200
How long do routine referrals take?
What is 7-10 days.
200
Which one of our San Clemente Dr’s is a neurologist?
Who is Dr. Pedro Postigo
300
What is code white?
What is aggressive behavior
300
What are the hours of operation of our urgent cares?
What is M-F am-pm, Sat, Sun and holidays 9am-5pm.
300
How should we end calls or conversations?
What is "is there anything else I could help you with"
300
How long does a STAT referral take?
What is 4 hours or less
300
As of now what insurances are accepted at our San Clemente and Dana point facilities?
What is Only PPO and cash pay , except at our San Clemente Talega location they accept all insurances
400
Name the form used for safety suggestions?
What is employee safety suggestion form
400
What education classes do we provide?
What are Asthma Self-Management ,Back care/Fitness and exercise class, Cholesterol class, Diabetes care program/Diabetes Management class, Freedom from smoking class ,Stress Management class, Weight loss information session and Weight management with food class.
400
If there are no appointments available for the patient, what do you do?
What is Take a message for Dr to accommodate, Another provider, Another office, TAN and Urgent Care
400
How long does an ASAP referral take?
What is 48 hours
400
Dr. Inchel Yeam in San Clamente specializes in pulmonology, critical care and what else?
What is Sleep medicine
500
What does MSDS stand for?
What is Material Safety Data Sheet.
500
What hospitals are we affiliated with?
What is Children’s hospital of Orange County and Children Hospital at Mission and Fountain Valley Regional Hospital, Medical Canter Mission Hospital, Orange Coast Memorial Medical Canter, Saddleback Memorial, Medical Center in Laguna Hills and San Clemente ,Long Beach Memorial, Miller Children's Hospital Long Beach and Community Hospital Long Beach
500
what do you do when a patient walks in and you are on the phone?
What is make eye contact so that the patient can see you acknowledged them.
500
How are patients notified for STAT and routine referrals?
What is as soon as the referral is completed and the nurse makes an appt. with specialist for STAT and by mail for routine
500
Name two of four female Doctors at these locations?
What is Dr. Amber Pachon, Dr. Candace Basich, Dr. Shilpa Gaikwad and Dr. Usha Idnani