According to the White House Office of Consumer
Affairs; a dissatisfied guest will tell ________ people
(average)
What is 12
100
The Clarion Inn Mason City (IA187) was recognized
for what TWO accomplishments at the
Fall Regional Conference:
What is
Top 50 Enrolling Hotel
AND
Top 50 CP Recognition Hotel
100
Who can make a Kinseth employee reservation
(LKINS1)?
What is
Managers (need to steer away from last minute
reservations when managers need to be called at
home to approve = only in emergency please!)
Employees who call last minute when not an emergency
should be given a link to Choice Employee Rate (higher)
and reserve online...
100
Union Pacific Guests whose CLC Number begins with 3081400106200 should be tracked under which market code?
What is GROUP CREW
200
The average cost of getting a new guest
vs. retaining a current guest is?
What is
6x - 7x more
"Leading on the Edge of Chaos",
Emmett C Murphy & Mark A
200
How many points will an enrolling employee receive
if they enroll a new member into Choice Privileges
while guest is staying with us at a GROUP RATE
with a valid email address?
What is
For that stay, 0 Points.
Once the guest stays at an eligible rate
(at any Choice Hotel) = 200 Points
200
Engaged Employees generate over _______%
more revenue than disengaged employees?
What is
40%
200
What companies (other than UPRR Conductors and Engineers) should be coded under Group CREW??
What is NO OTHER COMPANY
300
The # 1 reason guests don't return is...
(US News & World Report)
What is
Attitude of Employee Indifference (68%)
300
How many Choice Privileges Points does it cost to
redeem for $25 Gift Card to popular stores like
Target, Cabela's, and Kohl's?
What is
5,000 Points
do you know your current point balance?
300
According to the National Institute of Health;
what is the biggest reason front of house
employees quit their jobs?
What is
Lack of employee empowerment to satisfy guests
300
DM&E Crewmen cannot be disturbed for ______ hours after arrival
What is 10
400
According to White House Office of Consumer Affairs;
what percentage of guests will return
if you resolve their complaint?
What precentage if you resolve QUICKLY?
What is
60% (resolve)
95% (resolve quickly)
400
How must a current Choice Privileges [basic] Member
reserve their stay in order to be eligible for
Earn 4x the Choice Privileges Points?