A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impse their own solutions on one another
What is PROBLEM ORIENTATION
100
The chapter this pp presentation is on.
What is CHAPTER 10
100
The show you are watching
What is WHITNEY
200
An explanation of the results that follow from either the behavior of the person to whom the message is addressed or the speaker's interpretation of the addressee's behavior.
What is CONSEQUENCE STATEMENT
200
The 5 parts of the assertive message format
What is BEHAVIOR, INTERPRETATION, FEELING, CONSEQUENCE, and INTENTION
200
The reason they start arguing at the beginning of the clip.
What is THE TONE
300
An expression of the sender's emotions that results from interpretation of sense data.
What is FEELING STATEMENT
300
Message sender fails to include the behavior that caused the particular interpretation.
What is MISCOMMUNICATION
300
Used to catch Alex when using the tone.
What is A HIDDEN CAMERA
400
A defense-arousing style of communication described by Gibb in which the sender tries to manipulate or deceive a receiver.
What is STRATEGY
400
The six ways to respond to critics
What is
ASK FOR SPECIFICS
GUESS ABOUT SPECIFICS
PARAPHRASE THE SPEAKER'S IDEAS
ASK WHAT THE CRITIC WANTS
ASK ABOUT THE CONSEQUENCES OF YOUR BEHAVIOR
ASK WHAT ELSE IS WRONG
400
One of the assertive message format parts.
What is INTERPRETATION
500
A description of where the speaker stands on an issue, what he or she wants, or how he or she plans to act in the future.
What is INTENTION STATEMENT
500
The difference between neutrality and empathy
What is
NEUTRALITY: a fourth behavior that creates defensiveness, indifferent, shows lack of concern.
EMPATHY: accepting another's feelings, putting yourself in another's place.