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Training Manual 101
Referrals
Potpourri
Chat Room Skills
Facts and whatnot
100
The full name for the StarVista Crisis Center
What is the StarVista Crisis Intervention and Suicide Prevention Center
100
A good number of referrals to give a chatter.
What is 2-3
100
The address that we give out if someone wants to send us something.
What is 610 Elm Street, Suite 212, San Carlos, CA (StarVista Main Office)
100
This is the acronym for our Suicide Assessment tool.
What is P.L.A.I.D. P.A.L.S. (bonus 300 points if you can name each factor)
100
The term or code for when someone is taken to the hospital for a suicidal assessment. Officially known as an involuntary psychiatric hold.
What is 5150
200
The three roles of a Peer Counselor
What is an Active Listener, a Crisis Worker and a Resource Person
200
This yearly, tall skinny handbook, is free from San Mateo County libraries and is a great list of San Mateo County resources.
What is The Community Information Handbook
200
The code for the door lock for the Crisis Center
What is 3251
200
The website where every private chat and group chat are stored for your reference.
What is Google Docs (docs.google.com)
200
Four types of reportable child abuse
Physical Sexual Emotional Neglect
300
Literally means "to feel in". Also the quality needed to be an effective active listener.
What is empathy.
300
This San Mateo County organization offers free counseling, advocacy and accompaniment after a sexual assault.
What is R.T.S. (Rape Trauma Services). Bonus 200 points if you can name their phone number and website!
300
When you should notify Rick or Mike when you know you are not going to be able to come for your shift.
What is ASAP
300
This is the box that you must uncheck every time as soon as you log into the chat room for your shift
What is the "Log out users when closing room" box
300
This acronym is a therapeutic strategy that was developed for working with people with Borderline Personality Disorder, but it generally helpful in any situation where the chatter is being very hostile or volatile.
What is S.E.T. (Support, Empathy, Truth). ex: I want to help, I understand that this is really hard for you right now, but I can't allow you to continue to speak to me that way.
400
Knowing that the chatters are not and cannot become your "friends"
What is a sign of maintaining healthy boundaries in the chatroom.
400
This organization offers many peer groups for LGBTQQI teens in the south peninsula.
What is Project Outlet
400
It is considered to be and stimulant, a depressant and even a hallucinogen.
What is Marijuana
400
This is the website you go to when logging on for your shift.
What is onyourmind.net/chatmoderators Bonus 200 points if you can name the log in name and password for the Chat Moderator Log In page.
400
The names of all five Crisis Center staff
Julie Kinloch (program manager) Sarah George (mental health clinician) Carmelita Limas (Volunteer Coordinator) Dave Zarubin (Program Development Coordinator) Rick Delgado (AmeriCorps Member) Mike Johansen (AmeriCorps Member)
500
The 7 Steps of a Chat (The breakdown of a chat)
What is 1. Establish rapport 2. Get information/Actively Listen 3. Assess 4. Make an intervention (if necessary) 5. Explore options 6. Give referrals 7. Terminate the session constructively
500
A national organization that offers a 24/7 free and confidential hotline for gay and questioning youth.
What is The Trevor Project. 1800 4-U Trevor.
500
Name 3 out of the 4 examples of Problematic Communication listed in the Training Manual.
1) Giving advice or being preachy 2) Being Judgmental 3) Diminishing Feelings 4) Offering "cheap/easy" solutions
500
Two ways that you can find out what a chatter talked about with another Peer Counselor.
1) Ask the chatter if it would be ok for the person they talked to to fill you in, then actually talk with them or someone who knows. 2) Ask the chatter if it would be ok for the person they talked to to fill you in, then look up the conversation on Google Docs.
500
This is when someone dies and you have mixed emotions about it.
What is Complicated Grief.