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OE 5 #1
OE 5 #2
OE 5 #3
SEC 9
SEC 10
100
Too often, seeking _______ suppresses differences and generates solutions that lose the creativity and self-organizing potential of the group.
What is Consensus
100
_______ allows individuals to perform tasks at which they excel.
What is Specialization of Functions
100
Organizations the value adaption and change, on the other hand, see _____ as those who move the organization to its creative edge, where innovations are most likely to occur.
What is “Trouble makers”
100
In fitness landscape terms, it is impossible to get to a distant and higher peak (discover radical breakthroughs) by climbing still higher on the peak one is already on (optimizing). Rather, one needs to descend into the ______, disregard the proven cause-and-effect formulas, and defy the odds.
What is Unknown
100
Three guidelines for disturbing a living system are:_____________.
What is 1. Design, don’t engineer 2. Discover, don’t dictate 3. Decipher, don’t presuppose
200
_________ distorts the interactions among system agents and interferes with effective self-organization.
What is Hidden Differences
200
_______ gives explicit attention to the need to manage the whole as well as the parts of the organization.
What is Multiple Hierarchical Levels
200
By acting as a _____, the change agent provokes the system and stirs up energy for transformation.
What is Trickster
200
When a system is reengineered top down, it falters because it forces those who do the work to change their behavior with no input or ownership. It becomes an automated version of _______.
What is Taylorism
200
Positive Deviance has the feel of a ________ and a ________, as opposed to a march and an invasion.
What is Dance, Courtship
300
Effective change agents discover ___ and use their power to promote positive change.
What is Differences
300
The U.S. military recognized in the late 1980’s the need to build internal diversity for the unpredictable challenges of the future and used the advertising jingle, _____.
What is “Be all you can be”
300
The role of the _____ is to help the group members be conscious of containers, surface and understand the differences that drive their interactions, and to establish transforming excahnges that allow the differences to generate learning.
What is Change Agents
300
Who proposed that evolution was “punctuated”; it proceeded in an orderly fashion for long periods of time, then occasionally shifted in radical and unexpected ways.
Who is Stephen Jay Gould
300
When strategic work is accomplished through a “design for emergence,” it never assumes that a particular input will produce a ______.
What is Specific Output
400
We are ______ through life experiences to seize on a physical difference, such as gender or race, and weave together a set of assumptions about what the person must be like.
What is Conditioned
400
The CAS focus of difference generates three major implications for a change agent: _______
What is Amplification of communication, working toward greater inclusion, and supporting intermittence.
400
______ allows a group to analyze its own complex dynamics in terms of the degree of difference and the level of transforming exchanges among the system’s agents.
What is Difference Matrix
400
Many studies have shown that rewards actually _____ employees’ interests in larger goals and their underlying commitment to them.
What is Diminish
400
Miller's approach involved a ____ of answers (not dictated from above), and a ______ with lots of room to improvise (not an engineered road map to the answer).
What is Discovery, Design
500
_______ allows for efficient growth and change.
What is Asymmetry
500
Amplifying communication from clients helps the client to ____ the process and listen for understanding.
What is Slow Down
500
In this quadrant, differences of perspective, data, or opinion are aired, and new insights are encouraged.
What is Quadrant 1
500
Frozen accidents do not obey the laws of scarcity; they abide by the laws of _________.
What is Plenitude
500
The worse strategy is to ______ a script of expected outcomes and become blind to what is actually unfolding.
What is Presuppose