Low risk diabetic members receive, on average, over 19 of these from M&R or its vendors in their first year while level three diabetics receive over 29.
What are clinical touchpoints?
100
This Unitedhealthcare Quality campaign was featured in the NCQA's The Leadership Series, Focus on Patient Engagement in 2011.
What is Flu and Pneumonia?
100
This is the ability to understand health information and to use that information to make good decisions about your health and medical care.
What is health literacy?
100
This is the single most important factor to consider when trying to influence a member's behavior and maintain their participation in clinical programs.
What is member motivation?
200
This software synchronizes clinical information and deliver personalized care plan adherence support.
What is eSync?
200
In 2011, 1.5 million of these were sent to M&R members to identify and treat potential health problems before they develop or worsen.
What are preventive reminders?
200
The Center for Disease Control and Prevention's guidelines on health literacy states that health information should meet these three criterias.
What are accurate, accessible, and actionable?
200
These are the three key factors in the delivery of information when engaging a member to participate in a clinical program.
What are volume, pace and complexity?
300
More than half of Medicare beneficiaries are treated for this many, or more, chronic conditions.
What is five?
300
This M&R clinical program provides greater emotional support to members and their families as compared to the usual care received by members during the end-of-life process.
What is Advanced Illness?
300
At least 50% of adults in the US have difficulty reading and understanding information written above this grade level.
What is the 8th grade?
300
Consumers age over 65 prefers this method of communication over all others.
What is face-to-face?
400
This tool is used by more than 90 percent of America's health plans to measure performance on important dimensions of care and service.
What is HEDIS (Healthcare Effectiveness Data and Information Set)?
400
This result is seen when over 65 members' engagement and confidence levels are increased.
What are improved outcomes and satisfactions?
400
Only 3 percent of Americans over 65 are proficient in their understanding of this.
What is health coverage?
400
This is the best method for ensuring that members age 65 and over understand what has been communicated to them.
What is the "teach back" method?
500
These programs are used by health plans to reduce the rates of 30-day readmissions.
What are Transitional Case Management programs?
500
This survey captures the accuracy and reliability of information from consumers about their experiences with their health plans.
What is CAHPS (Consumer Assessment of Healthcare Providers and Systems)?
500
Over $240 billion of the total cost of health care is attributed to this every year.
What is low health literacy?
500
A member's satisfaction, self care, perceived health, and actual health can be improved through feeling connected in this manner.