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Customer Service
Whats New/Coming soon
Whose Job Is it Anyway?
Christmas Trivia
Potpurri
100
A - Acknowledge - Say hello to patients, visitors, and co-workers. I - Introduce - Provide your name and information about your skill set, professional certification, and training. D - Duration - Describe how long a procedure, a meeting, or a project will take. E - Explain - Provide important details about the procedure or background for a project. T - Thanks- Be sure to thank patients for choosing MUSC or co-workers for their time and effort. We want our employees to remember to use AIDET in their daily interactions,
What is the proper way to greet a patient?
100
1:1 observation policy now requires this form to be completed and faxed to Nursing supervision PRIOR to a sitter being assigned to the nursing unit.
What is Nursing assessment form for 1:1 observation/check list.
100
An hourly function to proactively check in on patients and proactively seek out their needs before they need to use call light.
What is hourly rounding done by NAC and nursing staff
100
This company was the first to use Santa Claus in an advertisement
What is Coca Cola
100
These steps may be taken to keep a fall risk patient safe.
What is low bed, mat, bed alarm, family monitoring, close to the nursing station, sign on door, blah, blah, blah
200
Checking in on a patient to proactively assess for any needs before the patient needs to use the call light
What is Hourly Rounding
200
When the nurse/NAC has completed clearing a patient room to provide for safety for the suicide patient, this person will provide sweep of the room prior to patient being admitted to the room.
Who is the security/gaurd
200
Alert of change in patient status that might signify a need to call an RRT or other intervention
What is MEWS alert. To be monitored by the CCU HUC q 4 hours and notify Nursing Supervision of changes, if HUC unable to monitor due to acuity of patients, the Nursing Supervisor is to monitor q4H
200
The first president to decorate the White House Christmas tree was ______________
Who is Franklin Pierce
200
Today is 12/1 and your CPR was due on 11/7 and you are scheduled to work on 12/1. You can expect the following action to be taken
What is I won't be allowed to work, and my shift will need to be filled by another.
300
This information provides all with pertinent informaiton prior to beginning the care for the patient and should include things like: Need to collect samples, the patients ability to ambulate, if the pt needs turning/feeding or other assistance with ADLs,
What is report What is your process for getting this information?
300
A modern way of scheduling that allows all to interact with a single document and allows the staffing department to efficiently notify staff of shifts that need to be filled via e-mail, voice mail, and text messaging.
What is computerized on-line scheduling through Nightengale/Lawson Same as PSPH uses now.
300
When an ambulatory patient comes in for care on the week-end and/or after hours, this paperwork must be in place to adequately care for the patient.
What are orders and current H&P. These need to be faxed to Nursing Supervision prior to pt being scheduled for care.
300
The Grinch's dog in, "How the Grinch Stole christmas" is named ________
Who is Max?
300
You have confirm you time card punch at the end of your shift. In doing so you are attesting to __________
What is that my time card is correct. Any variance requires additional paperwork
400
The SI patient has a visitor arrive and you see the visitor hand the patient an item. Your next intervention would be to do this.
What is alert the nurse caring for the patient, ask security to check the room, patient belongings after the visitor leaves or knock it out of their hand, pick it up and swallow the pill yourself.
400
Collaboration between these parties help to determine the staffing needs for the next shift
Who is Nursing Supervisor, Charge RN, Staffers
400
The Who that changed the Grinch's heart was this little child.
Who is Mindy Who?
400
When you enter a room, leave a room, provide care for a patient are all times that involve this critical function to reduce potential infections between patients.
What is washing/santizing one's hands?
500
A patient in the room you just entered is unconscious and the nurse in the room asks you to page overhead for "Code Blue". You dial _____ and announce _______
What is 611 and announce Code Blue room 222 x 3
500
This is a program to help mitigate patient concerns and provides a framework for responding to complaints. There used to be a program in place a couple of years ago, but has withered away and will soon be resurected.
What is Service Recovery What is the significane of a yellow cup?
500
Productivity is the responsibility of these people
Who is everyone. If you don't have enough to do to keep busy it is everyone's job to notify the charge RN and/or Nursing Supervision to assess staffing needs.
500
In the song the Twelve Days of Christmas, the eight day of Christmas refers to this___________
What is 8 maids a milking?
500
When working in this role, it is important to share time between all the departments in helping to provide patient care
What is SWAT.