Acct Maintenance
SING FOR YOUR LIFE
SSM
MUMBO JUMBO
RING RING
100

Account in system, but has never been a customer. -Was a minor when account was created. -Notarized copy with ID, lease and police report needed back.

What is a FORG?

100

I don't care what you know about me 

But you won't get a dollar outta me 

My lights aint on, I can't see 

I can't believe I got a  (CFNP)

100

This is issued when the customer needs to update the phone number to be contacted by verification.

What is an INPA?

100

This work order is needed when a customer needs the trees cut and they affect the lines for everyone on their street.  

What Is a TRIM?

100

We use this button to transfer a caller to Speed pay.

What is Direct Transfer/ Arrow?

200

Same Day Reversals -- Password Resets --Update Email

What is IWAM?

200

I Got a letter today 

Warning me my lights will go away
There's a date by which I have to pay 

This is my Last Day To Pay (LDTP)

200

This is where you will look to see if there are any holds need to be released on the account. This could be permits received, or verification pending.

What is PREMISE NOTES

200

This is an inhouse escalation ticket.

What is INMC?

200

You must answer the call in this many seconds.

What is 6 seconds?

300

current invoices--Previous invoices--mail or fax

What is BICO?

300

Saw you messing with the meter. 

It wasn't me 

Seal is broken or there's jumpers. 

Wasn't me 

And your bills getting lower.  

Wasn't me! 

You know you shouldn't have power!  

(Tams)

300

We use this company to do a soft credit check to see if the BP will have a deposit.

What is Experian?

300

We use this tool when SAISO and MSC is down. It's used for reporting Outages and Emergencies.

What is DERT?

300

This toggle allows you to change status so that you don't get a new call when it's time for your break.

What is Aux?

400

charity agencies--payment assistance -- can take 3 months to receive payment

What is FINA?

400

So I was driving down the street (street), 

Turnt onto Fir (onto Fir),  

I stopped when I saw the Wi-re! 

It's on the road, Ya need to know, 

That wire is low, low, low, low, low, low, low, low. (WRDN)

400

If a hold is on the account for verification, it can be cleared in this many days at minimum...but there are this many more they have to wait if it has to be released if they miss the call.

What is 2 and 5 to 7 (weekends and holidays)?

400

This system is for tracking of Notifications and work orders when MSC is down.

What is CaDAT?

400

If you're quiet, it's best to say something like "thank you for your patience while I work on this" with in this many seconds.

What is 15 seconds?

500

This should be issued for missing payments, overpayments, payment investigations and refund request associated with payment credit.

What is an IRPC?

500

The Floor, The Walls, The Roof is on Fire.  

The chair, the couch, the Table's on fire.  

We're gonna need some water or the house is gonna burn.

My stuff is gonna-Burn (AFIR)

500

This is where you add additional services to an account, such as gas or turning on additional lighting options.

What is Start?

500

This system is the primary tool for Entergy.

What is CCS or SAP?

500

We use this toggle to let Entergy know what kind of calls you took. 100% yall!

What is call coding?