SCENARIO
My power is off and my baby is sick! I need my power on NOW. It's too cold for my baby. I checked the app and it says my power is active.
Outage
Flickering, dimming lights
VOLT (Voltage Emergency)
HOW MUCH IS IT TO PAY BY PHONE
$2.50
I WANT TO CHANGE THE DAY I HAVE TO PAY MY BILL
WHAT DO WE VERIFY FOR AN AUTH CALLER?
NAP
My house has lights everywhere except my bathroom!
Partial Power
Leaning pole
EMER
PAY IN PERSON
QUICK PAY CENTER
I WANT TO AVERAGE MY MONTHLY BILL
LEVEL BILLING
WHAT DO WE VERIFY FOR A NON-AUTH CALLER?
NAME
ADDRESS
PHONE
SSN (LAST 4)
My tree is touching the power line and its making my lights to flicker
EMER and VOLT
Damaged weather head and/or meter pan needs to be replaced
TDEM
WHAT DO WE NOT ACCEPT FOR A DNAC ACCOUNT?
CHECKS
I DONT WANT TO CALL IN EVERY TIME I WANT TO PAY; I WANT MY BANK TO HANDLE IT
AUTOPAY
WHAT IS NEEDED TO SPEAK WITH AN ARKANSAS CUSTOMER?
NEED TO VERIFY AND CHECK OUR AUTHORIZED USER LIST
I was driving through my neighborhood and there is a wire laying across the grass.
WRDN
HOUSE FIRE
AFIR
HOW MUCH DOES IT COST TO PAY ONLINE WITH A DEBIT CARD?
$1.60
I WANT TO MAKE A DONATION TO ENTERGY
POWER TO CARE PLEDGE
NAPS SUBSTITUTES
WE CAN SUB THE PHONE OR SSN WITH:
LAST PAYMENT DOWN TO THE CENT!
DATE OF BIRTH
WE CAN SUB THE SERIVCE ADDRESS WITH:
MAILING ADDRESS
Help! My dining room light keeps turning on and off and my patio light is off even though my breakers and the switch are on.
PART and VOLT
WIRE IS DOWN WITHIN A PLAYGROUND AND A CHILD TOUCHED IT
INIC
HOW LONG DO I HAVE AFTER BILL IS DUE TO AVOID LATE FEES FROM SUBMITTING A CHECK
2 DAYS
I HAVE LIFE-SUSTAINING EQUIPMENT, WHAT CAN YOU DO FOR ME?
MEDICAL EMERGENCY PROGRAM
WHAT ARE OUR STAT GOALS?
CCR BELND 95%
1 DAY FCR 90%
7 DAY FCR 85%
AHT 500 SECONDS