Car Related Questions
The smallest car we offer
What is Mitsubishi Mirage?
The current CEO of Enterprise.
Who is Chrissy Taylor?
A customer was left on hold for an hour and a half while there was a rush on the floor and she is now complaining about the wait.
What is giving her a special deal/rate for her rental car?
Biggest lesson in customer service.
What is "how you handle the problem more important than the problem itself"?
There is a really unpopular protection plan.
What is personal effects coverage?
Enterprise offers 4 different car protections for rentals.
What is Damage Waiver, Personal Effects Coverage, Roadside Assistance and Supplemental Liability Waiver?
The truck sales divison manager.
Who is Seth Handley?
A customer called the store and wants to talk to someone that can help them make a reservation
What is transfer to *83?
This is usually the biggest complaint from customers once renting the car.
What is foul smell in the car?
The transfer code for roadside assistance.
What is *82?
New MT is wondering what category a Nissan Rogue is.
What is Intermediate SUV (IFAR)?
Group car sales manager.
Who is Chima Okoro?
An employee wonders what to do and how much money they'll receive after finding a firearm in a return.
What is $250 per arm
Alert your manager, call police, file report?
This helps ensure that customers return and want to work with us again.
What is building rapport and trust?
Different name for walking the lot.
What is "car shopping"?
There is a limit to the amount of money that the PEC covers.
What is $1750 per person/$8750 in total?
Ori has an area manager. (Area H)
Who is Rob Fernandez?
A customer started getting aggressive and started speaking in threatening tones.
What is call the police???
There are a few things that Interns/MT's need to get done when arriving to work/throughout the day.
What is CARPing/Board/Sending sales/Callbacks?
Three Different types of deposits.
What is $50 for insurance, $100 for body shop rates, $300 for regular?
There is a last car category that fulls under the 27.99 before 29.99.
What is Standard SUV?
The founder of Enterprise.
Who is Jack C. Taylor?
Customer does not have a credit card, no renter verify, and no credible addresses on his bills.
What is no rental for them!
One thing interns do NOT have access to on the ECars 2.0 server.
What is "unlocking contracts"?
Document needing signing after renting a 15 passenger van.
What is "15 Passenger Van Addendum"?