MISC
The payroll processor runs into a payroll calculation error with Prism that states "Unable to find valid Company Accounting Information for Testing of Client G/L for Earn Code 6580." What is the payroll processors steps for fixing this error?
Create a client space case to the GL team
Trying to create a new offer and get an error that states "INVALID DIVISION CODE Non-Union for Employee Jaime Monahan with SSN ***-**-****". What is a good troubleshooting step for this?
Check the prism client shell for the Non-Union division code
What pay code pay types are non-tax?
Expense Reimbursements
Who is the EOR?
Vensure Employer Services
What is the difference between a LoanOut employement type and a Variable Employment type?
LoanOut is a 1099 contractor and Variable is a W2 Employee
How can you determine if a pay code is subject to Workers Comp within Prism?
Go to the pay code set up within Pay Codes and see Subject to Work Comp field
What does prenote do?
Prenote adds the routing and banking account details onto a RTS file which is sent to the bank to see if the account is a valid and open account?
Does a prenote validation validate an employee's name?
It does not. It validates that the account is an open and valid account
Where on the client level can you modify the amount of days to make an account active
Within Client Details > Payroll Tab > Days Until Prenote Section
What system setting do you set up in order to ensure the SHIFT and EMPLOYER to show up on the pay stub?
Within Print Service Options, you would fill out the Pay Detail fields
How does the timing for prenote work? If the employee was onboarded 3.10 and it goes into prenote on 3.10. What drives the amount of days the system make the account active after prenote status?
System Parameters determine the amount of days that it goes active after prenote
Trying to create a new offer and get an error that states "ERR-001 Problem with Social Security Number ***-**-****. What is a good first starting point to check within Prism?
If the employee exists in the system already, searching the SSN within the search bar
Pension has been turned on in reelpay and the paymaster would like to see the amount that is on this batch for the employee. How would the pay master be able to view this amount?
When calculating the batch, they will be able to see it on the check journal report or within the bill pending screen.
Employer billed portions for pension will only display which of the following report/reports?
Client Allocation Report
Check Journal Report
Payroll Register Report
Client Allocation and Check Journal Report
Where will Union deductions flow from reelpay to on the employee, what prism menu can you see the employee deduction?
Scheduled Deductions
The check stub is showing each individual day cascading down on the check stub. How can this be fix to not show each day on the pay stub?
We can suppress the charge date on the check stub which is through the print service options > Check Options > Suppress Printing of Charge Date in Check Earnings section
What prism menu do employer billed pension amounts flow to in prism, where is reelpay sending the amounts?
Bill Pending menu
A Loanout Employee is set up in New York and the pay master is expecting to see taxation come out for New York SIT. She is not seeing any taxation come out for the employee. What can be troubleshooted within client details to ensure loanouts are able to be taxed?
Allow 1099 income withholding check box
What Employer should employees be assigned to within Prism? Are there any exceptions?
We as Vensure should be the employer, the only exception are for LoanOuts
How do we determine if a loanout should be the Vensure Employer or Production Company Employer?
The tax incentive spreadsheet which outlines which state the employee operates out of and which employer they should be assigned to
Violet created a manual offer for a show called "SHOWBIZ" as a W2 Employee which successfully synced the employee profile to Prism in prism shell 99991
She realized she just made a mistake on the employee type in the offer and actually goes to change it to be a loanout
She now receives a sync error on the offer saying "ERR-001 Problem with Social Security Number: ***-**-****"
She researches the FEIN within prism and notices the loanout is also under the prism shell Freeway Payroll 10031
What is the proper workflow in order for her to successfully sync the loanout offer?
She needs to transfer the loanout from Freeway into the new client shell SHOWBIZ, press crew sync data button and use the drafted offer to successfully sync to prism
The GL file came out broken like the following, what is a good troubleshooting step to follow or what could be the reason the file broke:
Research the employee voucher and review the line items, review if a project string does not exist for one of the pay entries
It was found that the some employees had missing project strings for some of their pay codes on the timesheet. This was caught after the GL file was imported into Atlas. Is there a fix for this with the current GL set up within Prism if we identified that project strings were missing after payroll was finalized? Can you add project strings after the payroll has been finalized? If so, how?
Not with the same batch, it would need to be a void and reissue to add the project strings after the fact
How does it trigger from Prenote to Active?
It is triggered from an employee be calculated within a batch after the system parameter active date (meaning if it's 4 days active after prenote, the employee needs to be in a batch calculated after those 4 days for it to trigger to active)
I have a situation where I want to have two job offers for the same employee under the same project, what is that workflow?
Create and send one offer for the employee to complete onboarding and complete the onboarding for the first offer. After the first offer is created, you can create a digital offer, enter the same email and select the existing profile for the employee. The offer screen pops up to create a new offer or modify the existing offer, for the new job you will select create new. Then the offer details for the second offer are sent out, the employee logs into their profile to accept the second offer and the employee will go through onboarding for their second offer, all existing information should be prepopulating