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Problem- Solving Skills 1
Basic Math Skills
Listening Skills

Speaking Skills
writing Skills
100
Is a creative group problem-solving technique that involves generating a large number of fresh idea.
What is brainstorming?
100
The number of years for which a loan is entended
What is the term?
100
Concentrate exclusively on what the person is saying
What is focus your attention on the person who is speaking?
100
Do not use improper language. Be respectful, and don't interrupt.
What is speak politely?
100
The most common form of business writing
What is a business letter?
200
Is agreement among a group of people.
What is consensus?
200
Total sales - Expenses =
What is profit?
200
Resist the temptatoin to interrupt
What is think about and try to understand what the other person is saying?
200
Everyone prefers to deal with a happy person rather than with someone who is sad or angry
What is be cheerful?
200
Send handwritten letters only when they are intended as
What is a personal letter?
300
This model helps business people solve problems in a logical manner. The model consist of 6 steps.
What is a formal problem-solving model?
300
Your loan agreement will indicate the __________, or the percent that is the basis for interest earned or paid.
What is the rate of interest?
300
You should do this when listening to confirm what you are hearing
What is take notes
300
Do not cover your mouth when you talk, and speak loud enough to be heard easily
What is speak clearly?
300
A short written form of business communicaton that has a set format
What is memo?
400
_________ the problem helps you figure out how much it is worth to you to correct it.
What is Quantifying?
400
____________are used whenever goods or services are sold. They are a record of the fact that a buyer has placed an order with a company.
What are purchase orders?
400
You should do this when listening to make sure you understand what the person is saying
What is ask questions?
400
If you do not have the time to meet with the peron, apologize for having another commitment and schedule another time to meet.
What is do not appear rushed or anxious to be somewhere else
400
Is a memo from one person in a company to another
What is an interoffice memo?
500
The prolbem-solving process is not complete until you have ________ your action since even a well-thought-out solution may not work.
What is Evaluate the Action?
500
If you take out a $25,000 loan from your local bank, the ________ is the amount of money borrowed in a loan.
What is the principal?
500
As a business owner, you will need to __________ carefully to your employees.
What is listen?
500
Write down the questions you want to ask or the points you want to make. Consult your notes as you are talking to make sure you cover everything.
What is think about what you are going to say before your say it
500
Even the most persuasive and positive letter can be ruined by a single mistake that you fail to correct
What is proofread for spelling & grammatical errors?